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Article Number: 000125890

General Information About the Dell AE515 and AE515M Soundbars

Summary: Dell AE515 and AE515M soundbar information.

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Article Content

Symptoms

No symptom information.

Cause

No cause information.

Resolution

Table of Contents:

  1. Overview
  2. Specifications
  3. Supported Displays
  4. Connecting the Soundbar
  5. Troubleshooting
  6. More Information

Overview

Note: More detailed information can be found in the soundbar User Guides:

The Dell AE515 and AE515M are soundbars that attach to certain Dell monitors. There are two variants of the AE515 soundbar:

  1. The Dell AE515 soundbar attaches to the bottom of certain Dell LCD monitors (Figure 1).
    Dell AE515 Soundbar
    Figure 1
     
  2. The Dell AE515M soundbar attaches to the stand of certain Dell LCD monitors with an included bracket (Figure 2).
    Dell AE515M Soundbar
    Figure 2


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Specifications

The AE515 and AE515M soundbars technical information:

Feature Description
Nominal Output Power   5 Watt
Frequency Response 90 - 20000 Hz
Dimensions (W x D x H)   17.5 in x 2.4 in x 1.4 in
Controls Press Buttons
Mounting AE515: At the bottom of the monitor
AE515M: On the monitor stand with a bracket  
Power Supply USB

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Connecting the Soundbar

AE515:
The following instructions can be used to install the soundbar on a Dell compatible monitor.

  1. Align the tabs on the soundbar to the slots on the monitor base.
     
  2. Slide the soundbar to the right to secure the soundbar onto the monitor base (Figure 3).
    Attaching the Dell AE515 Soundbar to a Dell Monitor
    Figure 3
     

AE515M:
The following instructions can be used to install the soundbar on a Dell compatible monitor.

  1. Pull the bracket's clamp (Figure 4).
    Note: Use the thick rubber cushion between the bracket and the nonswivel base monitor stand.

    Attaching the Dell AE515M Soundbar to a Dell Monitor
    Figure 4
     
  2. Secure the bracket to the monitor stand (Figure 5).
    Attaching the Dell AE515 Soundbar Bracket to a Dell Monitor
    Figure 5
     
  3. Push the bracket down to align it with the stand base.
     
  4. Align the tabs on the soundbar with the slots on the bracket. Slide the soundbar to the right to secure the soundbar to the bracket (Figure 6).
    Attaching the Dell AE515 Soundbar to the Bracket on a Dell Monitor
    Figure 6
     

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Supported Displays

The AE515 and AE515M soundbars can be installed on the following monitors:

Speaker   Monitor Model
AE515 E1916H, E2016H, E2216H, E2316H, E2417H, P1917S
P2016, P2017H, P2214H, P2217, P2217H, P2317H
P2415Q, P2416D, P2417H, P2715Q, P2717H, U2415, U2417HJ
U2515H, U2917W, UP2516D, UP2716D, UP3017, UP3216Q
AE515M E1914H, E1914He, E1916H, E1916He, E1916HL, E1916HM, E1916HV
E2014H, E2014T, E2015HV, E2016, E2016H, E2016HV, E2214H
E2214HV, E2215HV, E2216H, E2216HV, E2218HN, E2219HN
E2314H, E2316H, E2316Hr, E2318H, E2318HN, E2318HR, E2318HX
E2414H, E2414Hr, E2414HX, E2417H, E2418HN, E2715H, P1914S
P1917S, P1917SWh, P2014H, P2016, P2017H, P2018H, P2214H
P2217, P2217H, P2217Wh, P2219H (with mount), P2219HC (with mount)
P2314H, P2317H, P2317HWh, P2319H (with mount), P2414H, P2415Q
P2416D, P2417H, P2418D, P2418HZ, P2418HZM, P2419H (with mount)
P2419HC (with mount), P2714H, P2714T, P2715Q, P2717H
P2719H (with mount), P2719HC (with mount), S2719HS (with mount)
U2414H, U2415, U2417HJ, U2419H (with mount), U2419HC (with mount)
U2515H, U2713H, U2715H, U2719D (with mount), U2719DC (with mount), U2917W
U3219Q (with mount), UP2516D, UP2716D, UP2718Q, UP3017, UP3216Q, UZ2215H  
Note: If you have a monitor not on this list, you can check the monitor User Guide for compatibility with the soundbar.

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Troubleshooting

The following can be used to troubleshoot various issues with the AE515 and AE515M soundbars.

Symptom What You May Experience Possible Solution
No Sound No sound from the external audio source.
  • Check if the audio line-in cable is inserted in the soundbar line-in port.
  • Disconnect the line-in cable from the line-in jack and insert the cable again.
  • Check if the audio source is turned on.
  • Ensure that the audio device volume is not set to 0%.
  • Try a known good speaker or audio source.
Abnormal Sound Distorted or buzzing sound.
  • Clear any obstructions between the soundbar and yourself.
  • Ensure that the line-in cable is inserted into the line-in port of the audio source.
  • Decrease the volume of the audio source.
  • Turn the volume level to a lower setting on the soundbar.
  • Test the soundbar using another audio source.
Unbalanced Sound Output Sound is coming from only one side of the soundbar.
  • Clear any obstructions between the soundbar and yourself.
  • Ensure that the line-in cable is inserted into the line-in port of the soundbar or audio source.
  • Set the Windows audio balance controls to the center.
  • Clean and reconnect all audio cables.
  • Test the soundbar using another audio source.
Low Volume Volume is too low.
  • Clear any obstructions between the soundbar and yourself.
  • Turn the volume to a higher level on the soundbar.
  • Set all Windows volume levels to their maximum.
  • Increase the volume of the audio source.
  • Test the soundbar using another audio source.
No Line-in Sound No sound using the line-in mode.
  • Ensure that the line-in cable is properly connected to the soundbar line-in port and to the line-out port of the audio source.
  • Try a known good line-in cable.
  • Check if the audio source is turned on.
  • Ensure that the audio source volume is not set to 0%.
  • Try a known good speaker or audio source.
Line-in Distortion Line-in cable is not properly plugged in.
  • Clear any obstructions between the soundbar and the user.
  • Ensure that the lin-in cable is inserted into the line-out port of the audio source.
  • Decrease the volume of the audio source.
  • Turn the volume level to a lower setting on the soundbar.
  • Clean and reseat the audio cables.
  • Ensure that no loose objects are touching the soundbar.
Headphone Jack is Connected, but No Sound is Heard System audio is playing.
  • Ensure that the computer audio source volume is not set to 0%.
  • Increase the volume of the soundbar.
  • Press the default playback function button on the soundbar.
Headphone Abnormal Sound Audio distortion.
  • Check if the headphone plug is properly inserted into the soundbar headphone port.
  • Check if the headphone plug has an intermittent connection.
  • Check if the audio source is distorted when playing without the headphone. Test a known good headphone.

If you have further questions about this article, contact Dell Technical Support.

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More Information

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Article Properties

Affected Product
Dell E1914H, Dell E1916H, Dell E1916HL, Dell E1916HM, Dell E1916HV, Dell E2014H, Dell E2014T, Dell E2015Hv, Dell E2016, Dell E2016H, Dell E2016HV, Dell E2214H, Dell E2214Hv, Dell E2215HV, Dell E2216H, Dell E2216HV, Dell E2218HN, Dell E2219HN , Dell E2314H, Dell E2316H, Dell E2318H, Dell E2318HN, Dell E2318HR, Dell E2318HX, Dell E2414H, Dell E2417H, Dell E2418HN, Dell E2715H, Dell P1914S, Dell P1917S, Dell P1917SWh, Dell P2014H, Dell P2016, Dell P2017H, Dell P2018H, Dell P2214H, Dell P2217, Dell P2217H, Dell P2217Wh, Dell P2219H, Dell P2219HC, Dell P2314H, Dell P2317H, Dell P2317HWh, Dell P2319H, Dell P2415Q, Dell P2416D, Dell P2417H, Dell P2418D, Dell P2418HZ, Dell P2418HZM, Dell P2419H, Dell P2419HC, Dell P2714H, Dell P2714T, Dell P2715Q, Dell P2717H, Dell P2719H, Dell P2719HC, Dell Pro Stereo Soundbar - AE515M, Dell S2719HS, Dell Professional Sound Bar AE515, Dell U2414H, Dell U2415, Dell U2417HJ, Dell U2419H, Dell U2419HC, Dell U2515H, Dell U2713H, Dell U2715H, Dell U2719D, Dell U2719DC, Dell U2917W, Dell U3219Q, Dell UP2516D, Dell UP2716D, Dell UP2718Q, Dell UP3017, Dell UP3216Q, Dell UZ2215H ...
Last Published Date

20 Dec 2022

Version

8

Article Type

Solution

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