Article Number: 000126803
iDRAC7 and iDRAC8 SupportAssist utility can create a SupportAssist collection, also known as Technical Support Report (TSR). iDRAC provides an application interface for gathering platform information that enables support services to resolve platform and system problems. iDRAC generates a SupportAssist collection of the server and then exports the collection to a location on the management station (local).
This could be a shared network location such as;
The collection may be sent to technical support for troubleshooting and inventory collection. The collection generates a standard ZIP file.
Generate a SupportAssist collection.
iDRAC7 and iDRAC8 firmware version 2.30 and higher
Figure 1: iDRAC UI
Expand Overview → Server → Troubleshooting → SupportAssist. (Fig.1)
Click Edit Collection Data. Select the data to include in the collection. (Fig.1)
Figure 2: Collection Settings
Click Apply (Fig.2)
Click Export Support Collection(Fig.1)
Figure 3: SupportAssist collection progress
Notes:
Log collection typically takes around 15 minutes to complete, but it may vary depending on customer environment. If it does not complete even after several hours, reset iDRAC and try again.
How to Reset the Integrated Dell Remote Access Controller (iDRAC)?
Figure 4: SupportAssist collection complete.
Access iDRAC7 and iDRAC8 documentation, by selecting the iDRAC version, then the installed firmware version, and then documentation.
iDRAC7, iDRAC8, Poweredge FC430, Poweredge FC830, PowerEdge M420, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630
11 Apr 2024
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Solution