Article Number: 000136496
Setup Failed Error When Upgrading Alienware OC Controls
Summary: You may receive a Setup Failed error when trying to update the Alienware OC Controls app without uninstalling the previous version.
Article Content
Symptoms
Supported Systems:
Alienware and G-Series Systems Supporting Alienware OC Controls
Figure 1: Alienware OC Controls
Cause
The root of this error is the Intel® Extreme Tuning Utility (Intel® XTU) components of the Alienware OC Controls; these components have issues handling upgrade installations. Upgrade installation is disabled from v1.2.32.1210 or newer versions to prevent further problems.
Resolution
An expected update to the Alienware Command Center (AWCC) will correct this issue. Uninstall any previous versions of Alienware OC Controls before installing the latest version.
- Click Close on the error message window.
- Right-click the start button and click Apps and Features.
- Click Alienware OC Controls then click uninstall to remove the previous version.
- Run the Alienware OC Controls installer again.
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Additional Information
Recommended Articles
Here are some recommended articles related to this topic that might be of interest to you.
- Alienware Command Center Add-ons Installation Fails
- Resolving the "preparing to install" Alienware Command Center Install error
- Alienware Command Center (AWCC) crashes to installation error 1603 and fails to install
- AWCC Installation Issues: Overheating, Keyboard Backlight, or User Interface Issues
- Alienware Command Center Application Installation Error for Configuring Alienware Monitor
Article Properties
Affected Product
G Series, Alienware
Last Published Date
05 Jan 2024
Version
6
Article Type
Solution