Unisphere for VMAX: Storage array shows key icon next to serial number and a message: "Symmetrix not licensed Click to load license"

Summary: Storage array shows key icon next to serial number and a message: "Symmetrix not licensed Click to load license."

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

Unisphere for VMAX:
Storage array shows key icon next toserial number and a message:
"Symmetrix not licensed Click to load license"

Log in as "smc" user:
 
kA2f1000000GBN1CAO_3_0

Note: There are nine other arrays that are seen in the dashboard that do not have any issues or similar symptoms.

User is able to go in to the array but missing management and other tabs:
 
kA2f1000000GBN1CAO_3_1
kA2f1000000GBN1CAO_3_2

Once there, user is unable to also select any check boxes to assign roles:
 
kA2f1000000GBN1CAO_3_3

Licenses that are installed:
 
kA2f1000000GBN1CAO_3_4

* "smc" user is in symauth.
   S Y M M E T R I X   A U T H O R I Z A T I O N   U S E R S
Symmetrix ID: 00019xxxxxx
Role name            : Admin
User name            : smc
Component type       :
Component name       :
Flags                :


* Host is rebooted.
* Unisphere is installed as remote to a symapi server as are the remaining 9 arrays with no issues.
* License is loaded.
Symmaudit: "Text                : The license load operation SUCCEEDED"
 
 

Cause

Entitlements with hierarchies are filtered as follows:
All hierarchies with the same alphabetic component ("AA" in this case) are filtered out so that ONLY the entitlements with the highest numeric component ("400" in this case) are installed. Lower numbered hierarchies are ignored.

In one situation, license that is applied is in this order:
(first)
INCREMENT VMAX3_ADVANCED EMCLM 1 permanent uncounted \
    VENDOR_STRING="LICENSETYPE=ELA;SYMMID=HK19xxxxxx;CAPACITY=146;TYPE=USABLE-TB;BUNDLE=Advanced_Suite;HIERARCHY=AA300;PRODUCT_LINE=VMAX3;FEATURE_NAME=VMAX3 \
<.....>
(last)
INCREMENT VMAX3_OS EMCLM 1 permanent uncounted \
    VENDOR_STRING="LICENSETYPE=IND;SYMMID=HK19xxxxxx;CAPACITY=146;TYPE=USABLE-TB;BUNDLE=ALL_FLASH_F;HIERARCHY=AA400;PRODUCT_LINE=VMAX3;FEATURE_NAME=VMAX3 \

The last entry nullified previous loaded entitlements including the VMAX3_ADVANCED license.

Resolution

Check the license hierarchy in the license file. In this case, license team created a license that had AA300's hierarchy's and left out the VMAX3_OS "AA400" one.
Article Properties
Article Number: 000167271
Article Type: Solution
Last Modified: 27 May 2024
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.