Unisphere for VMAX: Storage array shows key icon next to serial number and a message: "Symmetrix not licensed Click to load license"
Summary: Storage array shows key icon next to serial number and a message: "Symmetrix not licensed Click to load license."
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Symptoms
Unisphere for VMAX:
Storage array shows key icon next toserial number and a message:
"Symmetrix not licensed Click to load license"
Log in as "smc" user:
Note: There are nine other arrays that are seen in the dashboard that do not have any issues or similar symptoms.
User is able to go in to the array but missing management and other tabs:
Once there, user is unable to also select any check boxes to assign roles:
Licenses that are installed:
* "smc" user is in symauth.
S Y M M E T R I X A U T H O R I Z A T I O N U S E R S
Symmetrix ID: 00019xxxxxx
Role name : Admin
User name : smc
Component type :
Component name :
Flags :
* Host is rebooted.
* Unisphere is installed as remote to a symapi server as are the remaining 9 arrays with no issues.
* License is loaded.
Symmaudit: "Text : The license load operation SUCCEEDED"
Storage array shows key icon next toserial number and a message:
"Symmetrix not licensed Click to load license"
Log in as "smc" user:
Note: There are nine other arrays that are seen in the dashboard that do not have any issues or similar symptoms.
User is able to go in to the array but missing management and other tabs:
Once there, user is unable to also select any check boxes to assign roles:
Licenses that are installed:
* "smc" user is in symauth.
S Y M M E T R I X A U T H O R I Z A T I O N U S E R S
Symmetrix ID: 00019xxxxxx
Role name : Admin
User name : smc
Component type :
Component name :
Flags :
* Host is rebooted.
* Unisphere is installed as remote to a symapi server as are the remaining 9 arrays with no issues.
* License is loaded.
Symmaudit: "Text : The license load operation SUCCEEDED"
Cause
Entitlements with hierarchies are filtered as follows:
All hierarchies with the same alphabetic component ("AA" in this case) are filtered out so that ONLY the entitlements with the highest numeric component ("400" in this case) are installed. Lower numbered hierarchies are ignored.
In one situation, license that is applied is in this order:
(first)
The last entry nullified previous loaded entitlements including the VMAX3_ADVANCED license.
All hierarchies with the same alphabetic component ("AA" in this case) are filtered out so that ONLY the entitlements with the highest numeric component ("400" in this case) are installed. Lower numbered hierarchies are ignored.
In one situation, license that is applied is in this order:
(first)
INCREMENT VMAX3_ADVANCED EMCLM 1 permanent uncounted \
VENDOR_STRING="LICENSETYPE=ELA;SYMMID=HK19xxxxxx;CAPACITY=146;TYPE=USABLE-TB;BUNDLE=Advanced_Suite;HIERARCHY=AA300;PRODUCT_LINE=VMAX3;FEATURE_NAME=VMAX3 \
<.....>
(last)
VENDOR_STRING="LICENSETYPE=ELA;SYMMID=HK19xxxxxx;CAPACITY=146;TYPE=USABLE-TB;BUNDLE=Advanced_Suite;HIERARCHY=AA300;PRODUCT_LINE=VMAX3;FEATURE_NAME=VMAX3 \
<.....>
INCREMENT VMAX3_OS EMCLM 1 permanent uncounted \
VENDOR_STRING="LICENSETYPE=IND;SYMMID=HK19xxxxxx;CAPACITY=146;TYPE=USABLE-TB;BUNDLE=ALL_FLASH_F;HIERARCHY=AA400;PRODUCT_LINE=VMAX3;FEATURE_NAME=VMAX3 \
VENDOR_STRING="LICENSETYPE=IND;SYMMID=HK19xxxxxx;CAPACITY=146;TYPE=USABLE-TB;BUNDLE=ALL_FLASH_F;HIERARCHY=AA400;PRODUCT_LINE=VMAX3;FEATURE_NAME=VMAX3 \
The last entry nullified previous loaded entitlements including the VMAX3_ADVANCED license.
Resolution
Check the license hierarchy in the license file. In this case, license team created a license that had AA300's hierarchy's and left out the VMAX3_OS "AA400" one.
Article Properties
Article Number: 000167271
Article Type: Solution
Last Modified: 27 May 2024
Version: 7
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