Avamar: Bare Metal Recovery failed with Get Critical Volume Results Error (HPE ProLiant DL380 Gen10 Server)

Summary: Avamar: Bare Metal Recovery (BMR) failed with Get Critical Volume Results Error (HPE ProLiant DL380 Gen10 Server)

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Avamar Bare Metal Recovery (BMR) failied with an error when trying to retrieve the list of critical volume results:

"Error retrieving the list of Critical Volume Results"

kA2f1000000KBblCAG_3_0

Environment
Server model: HPE ProLiant DL380 Gen10 Server
OS: Windows Server 2016 Standard
Firmware: UEFI
Avamar BMR wizard: Avamar_Windows_BMR_Wizard_x64_WinPE10-7.4.101-58.iso and AvamarWindowsBMRWizard_x64_WinPE10-7.5.101-101.iso

Cause

The server had an internal MicroSD card slot which was recognized as DISK 0 by the Avamar BMR wizard (WinPE).
BMR failed by this behavior.

kA2f1000000KBblCAG_1_0
Disk LUNs ware recognized from DISK 1 by Avamar BMR wizard (WinPE).

Resolution

  • Disable the MicroSD card slot in the server's settings.
  • The disk LUN should then be recognized as DISK 0 and Avamar BMR will complete successfully.

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000171337
Article Type: Solution
Last Modified: 03 Mar 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.