Data Protection Advisor：Avamar 的資料收集失敗，並顯示錯誤「不支援驗證方法 10」
Summary: 升級 Avamar Server 後，Avamar 的資料收集失敗，並出現錯誤「認證方法 10 不支援」。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
將 Avamar 伺服器升級至 19.3 後，Avamar 的資料收集失敗，並顯示下列錯誤：
Connection to database mcdb failed: authentication method 10 not supported (-1)
Cause
從 Avamar 19.3 開始，mdcd 的遠端驗證方法已更新。
代理程式記錄中會顯示下列訊息：
DBG1 27653.27653 20200817:184048 sodbc.pgsql.exec - cpgsqlExec(): Cannot execute statement due to handle with invalid status DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Failed to determine database version: Connection to database mcdb failed: authentication method 10 not supported DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Obtained new connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser DBG1 27653.27653 20200817:184048 sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server=X.X.X.X, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: authentication method 10 not supported (-1) DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsql(): Closing connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser ERR 27653.27653 20200817:184048 agent.mod.avamar - status(): failed to connect to server
Resolution
在 DPA 19.3 中推出了對 Avamar 新驗證方法的支援。
將 DPA 資料收集代理程式升級至 19.3，以成功執行驗證和資料收集。
Article Properties
Article Number: 000173621
Article Type: Solution
Last Modified: 14 Sept 2026
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.