Article Number: 000175223
Not Applicable
Is the User Activated? This can be checked by noting the presence of a 16-character light blue alphanumeric Shield ID in the About section of the local encryption console.
Figure 1: (English Only) Dell Data Protection | Encryption about screen
A nonactivated user has a blank Shield ID in older versions or red Encryption Client ID in the newer versions.
Figure 2: (English Only) Dell Encryption about screen
Figure 3: (English Only) Dell Data Protection | Encryption about screen
If the user is not activated consult the log file, at the location shown below, for activation issues.
C:\ProgramData\Dell\Dell Data Protection\Encryption\CMGShield.log
WSDeactivate
cannot fix NTFS permissions. Reference, How to run WSDeactivate on Dell Encryption Enterprise Shield \ Dell Data Protection Enterprise Edition Shield
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
Dell Encryption
16 Jan 2024
10
Solution