PowerStore Alerts-vCenter VASA Provider states

Summary: This article discusses vCenter VASA provider states.

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Symptoms

When Dell PowerStore encounters a problem, an error alert is generated to help identify the issue. This article explains the different possible causes and the relevant solutions for these error alerts. If your problem is not resolved despite the solution that is provided, check the Technical Support contact options.
 

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Cause

The cause is mentioned in the Resolution section under the respective alerts.

Resolution

Alert ID

VCENTER_VASA_PROVIDER_OFFLINE

Alert Text

The VASA provider status in the vCenter changed to "Offline"

Error Code

0x02200102

Description

The status of VASA Provider in vCenter has changed to "Offline." In this case, management operations on vVol based VMs are impacted.

Resolution

Cause
Several reasons may cause this issue to occur:

  • The network configuration has been changed or some network issues occurred that caused connectivity problems between the Storage Array and vCenter.

  • A certificate-related problem

  • Some issues exist on the vCenter side.


Solution
Check the following:

  1. Network connectivity between the Storage Array and vCenter.

  2. VMware vSphere Profile-Driven Storage Service is up and running on the vCenter side. On the vCenter Server,

  3. The /var/log/vmware/vmware-sps/sps.log file for any connection errors with VASA Provider

  4. The vCenter has a valid license and has NTP configured properly.

  5. The vmware-sps/sps.log and vmware-sps/wrapper.log to find if any certificate-related issues exist. See PowerStore: How to Renew the PowerStore VASA Storage Provider Certificate After Expiration n

Resolve all the issues found.

 

 

Alert ID

VCENTER_VASA_PROVIDER_FAILED_TO_REGISTER

Alert Text

Failed to register the VASA provider in vCenter.

Error Code

0x02200103

Description

VASA Provider registration initiated by the user while going through ICW workflow or while performing vCenter create/update operation may fail. In this case, management operations on vVol based VMs are impacted.

Resolution

Cause
Several reasons may cause this issue to occur:

  • PowerStore credentials used for VASA Provider configuration are not correct.

  • Some connectivity issues exist between Storage Array and vCenter.

  • A Certificate-related problem exists.

  • Some issues exist on the vCenter side.


Solution
Check the following:

  1. Are the PowerStore credentials used for VASA Provider configuration are correct?

  2. Is the VMware vSphere Profile-Driven Storage Service up and running on the vCenter side?

  3. Are there any connectivity issues between the Storage Array and the vCenter?

  4. On the vCenter Server, check the /var/log/vmware/vmware-sps/sps.log file for any connection errors with VASA Provider. 

  5. Does the vCenter have a valid license and is NTP configured properly?

  6. Examine vmware-sps/sps.log and vmware-sps/wrapper.log and try to find any certificate-related issues exist.

Resolve all the issues found.
Retry the operation manually in vSphere UI or using vCenter connection configuration workflow.

Affected Products

PowerStore
Article Properties
Article Number: 000182011
Article Type: Solution
Last Modified: 17 Jun 2025
Version:  5
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