Article Number: 000188124
Secureworks Taegis Extended Detection and Response (XDR) provides security intelligence analytics to data consumed by third-party applications. This article outlines the commonly asked questions about Secureworks Taegis XDR and Secureworks Taegis ManagedXDR.
The following are common questions that are asked about Secureworks Taegis XDR and Secureworks Taegis ManagedXDR:
Dell and Secureworks, in collaboration, provide next-generation anti-virus and behavioral endpoint detection and response (EDR) through VMware Carbon Black. This collaboration both proactively manages threats and stops malware and nonmalware attacks from a cloud-native endpoint protection platform. Secureworks Taegis XDR (formerly Secureworks Red Cloak Threat Detection & Response) is a threat-intelligence-based security analytics platform with built-in security context. Secureworks Taegis XDR allows you to detect, investigate, and respond to advanced threats across your endpoints, network, and cloud environments.
Secureworks Taegis ManagedXDR (Managed Extended Detection and Response) (formerly Secureworks Red Cloak Managed Detection & Response) combines Secureworks Taegis XDR with security analytics software, SecOps expertise, incident response, and threat hunting experience. With 24x7 service, you can detect advanced threats and take the right action.
To set up your Secureworks Taegis XDR services, you may reach out to Secureworks by emailing Taegis Activations at TaegisActivations@secureworks.com. Provide your company name, order number, contact name, and email address of the administrator for Secureworks Taegis XDR.
In a web browser, go to https://ctpx.secureworks.com/login.
Secureworks Taegis XDR allows for multiple administrators and analysts to help manage events and investigations.
The Secureworks Taegis XDR agent is available within the Secureworks Taegis XDR web console. For more information, reference How to Download the Secureworks Taegis XDR Agent.
Secureworks Taegis XDR has specific network, software, and hardware requirements. For more information, reference Secureworks Taegis XDR System Requirements.
Secureworks Taegis XDR allows for password resets from the login screen.
Secureworks Taegis XDR allows for multifactor authentication to be reset from the login screen.
The release notes for Secureworks Taegis XDR can be found here:
For more information about connecting VMware Carbon Black Cloud to Secureworks Taegis XDR, reference How to Connect VMware Carbon Black Cloud to Secureworks Taegis XDR Using API.
Customers who have purchased Secureworks Taegis XDR through Dell are provided support by Dell ProSupport for Software.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.
09 Mar 2023