Article Number: 000199831
Unable to Access the MEBx VPro Menu Using the F12 Boot Menu
Summary: This article provides information about not being able to access the MEBx/VPro Menu using the F12 Boot menu.
Article Content
Symptoms
Affected Platforms:
- Latitude 9430
- Latitude 5431
- Latitude 5430
- Latitude 5530
- OptiPlex 7000 MFF
- OptiPlex 7000 OEM MT+
- OptiPlex 5400
- OptiPlex 5000 MFF
- OptiPlex 7400
- Precision 3460 SFF
- Precision 3660
- Precision 3571
- Precision 5570
- XPS 15 9520
Cause
Customers may report being unable to access the MEBx/VPro Menu using the F12 Boot Menu. If their computer was shipped with VPro enabled, and they have yet to enable a BIOS Admin Password, this is inaccessible.
Resolution
When booting into BIOS, under System Management, the Intel AMT Capability subsection calls out:
Enable Intel AMT Capability = Intel Active Management Technology is enabled, MEBx is available using F12 menu and customer can provision AMT. MEBx is not accessible if Device Configuration Hotkey Access is disabled, or BIOS Admin Password is not set. This option must be enabled for the next step to work.
Figure 1: (English Only) FW Status Recovery Error
To resolve, setup a BIOS Admin Password using the Admin Password menu in the BIOS. Once this has been done and Enable Intel AMT Capability is set under the System Management > Intel AMT Capability menu, once the computer boots to the F12 menu, there should now be an option to access the MEBx settings for VPro.
Article Properties
Affected Product
Latitude 5431, Latitude 9430, Latitude 5530, Latitude 5430, Optiplex 5000 Tower, OptiPlex 5000 Micro, OptiPlex 5000 Small Form Factor, OptiPlex 5400 All-In-One, OptiPlex 7000 Tower, OptiPlex 7000 Micro, OptiPlex 7000 Small Form Factor
, OptiPlex 7400 All-In-One, Precision 3571, Precision 5570, Precision 3460 Small Form Factor, Precision 3660 Tower, XPS 15 9520
...
Last Published Date
07 May 2024
Version
7
Article Type
Solution