NetWorker: El servicio del servidor no se inicia en el sistema operativo Linux.
Summary: No se pueden iniciar los servicios de NetWorker incluso después de actualizar la ruta de Java en el host de Linux.
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Symptoms
- El servidor de NetWorker se instala en el sistema operativo basado en Linux.
- Se realizó la actualización o la instalación de Java del entorno de tiempo de ejecución de NetWorker (NRE).
- El proceso nsrd del servidor de NetWorker no se está iniciando. Aparece el siguiente error.
[root@NSR_HOSTNAME ~]# systemctl start networker
Job for networker.service failed because the control process exited with error code. See "systemctl status networker.service" and "journalctl -xe" for details.
-
El resultado de journelctl -xe muestra lo siguiente:
-- Unit networker.service has begun starting up. May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /nsr/authc/conf/installrc: line 1: /usr/lib/jvm/java-1.8.0-openjdk-1.8.0.332.b09-1.el7_ May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Error: May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: Unable to read consolidated JAVA_HOME from lgtoauthc. Execute the May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: following script as root to configure lgtoauthc: May 25 09:54:15 NSR_HOSTNAME networker.sh[31427]: /opt/nsr/authc-server/scripts/authc_configure.sh May 25 09:54:15 NSR_HOSTNAME systemd[1]: networker.service: control process exited, code=exited status=1 May 25 09:54:15 NSR_HOSTNAME systemd[1]: Failed to start EMC NetWorker. A backup and restoration software package.. -- Subject: Unit networker.service has failed
Cause
El NetWorker Authentication Service no puede determinar la ruta de Java especificada por la variable JAVA_HOME. Si el NetWorker Authentication Service no se puede iniciar, el proceso del servidor de NetWorker se detiene.
Resolution
- Inicie sesión en NetWorker Server mediante SSH.
- Cambie al usuario raíz:
sudo su -
- Cambie al directorio de scripts authc de NetWorker, cd /opt/nsr/authc-server/scripts.
- Ejecute el script de configuración del servicio authc :
/opt/nsr/authc-server/scripts/authc_configure.sh
NOTA: Cuando se le solicite la ruta de Java, especifique la ruta jre ; si utiliza NRE, no es necesario especificar la ruta de Java.
- Inicie el proceso de NetWorker:
systemctl start networker
Additional Information
Ejemplo de script que está completo:
[root@NSR_HOSTNAME ~]# cd /opt/nsr/authc-server/scripts [root@NSR_HOSTNAME scripts]# /opt/nsr/authc-server/scripts/authc_configure.sh Specify the directory where the Java Standard Edition Runtime Environment (JRE) software is installed [/opt/nre/java/latest]: The installation process will install an Apache Tomcat instance. For optimum security, EMC NetWorker Authentication Service will use a non-root user (nsrtomcat) to start the Apache Tomcat instance. If your system has special user security requirements, ensure that proper operational permissions are granted to this non-root user (nsrtomcat). Please refer to NetWorker Installation Guide. The Apache Tomcat will use "NSR_HOSTNAME" as the host name. The Apache Tomcat will use "9090" as the port number. The NetWorker Authentication Service requires a keystore file to configure encryption and to provide SSL support. EMC recommends that you specify a keystore password that has a minimum of six characters. Do you want to use the existing keystore /nsr/authc/conf/authc.keystore [y]? Specify password for the existing keystore: The install will use the existing certificate "emcauthctomcat" for Apache Tomcat. The install will use the existing certificate "emcauthcsaml" for Authentication Service. Creating the installation log in /opt/nsr/authc-server/logs/install.log. Performing initialization. Please wait... The installation completed successfully.
Affected Products
NetWorkerArticle Properties
Article Number: 000200199
Article Type: Solution
Last Modified: 25 Nov 2025
Version: 5
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