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Article Number: 000201162

Dell Technologies VxRail: vCenter 7.0.3 build 19234570 | Skyline health is not available from both UI and CLI

Summary: vSAN Skyline health fails to load any data on RETEST. There is no error in UI.

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Article Content

Symptoms

vSAN Skyline health fails to load any data on RETEST. There is no error in UI.

vmware-vsan-health-service.log:  
2022-06-09T09:22:19.292+08:00 ERROR vsan-mgmt[49569] [VsanVcClusterHealthSystemImpl::queryClusterHealthSummaryInThread opID=noOpId] Fail to query cluster health summary year 10000 is out of range
Traceback (most recent call last):
  File "bora/vsan/health/vpxd/pyMoVsan/VsanVcClusterHealthSystemImpl.py", line 3379, in queryClusterHealthSummaryInThread
  File "bora/vsan/health/vpxd/pyMoVsan/VsanVcClusterHealthSystemImpl.py", line 3987, in _doQueryClusterHealthSummary
  File "bora/vsan/health/vpxd/pyMoVsan/VsanVcClusterHealthSystemImpl.py", line 8831, in _generateHealthGroupResult
  File "bora/vsan/health/vpxd/pyMoVsan/VsanHealthHelpers.py", line 3277, in wrapper
  File "bora/vsan/health/vpxd/pyMoVsan/VsanVcClusterHealthSystemImpl.py", line 9105, in _generateEncryptionGroupResult
  File "bora/vsan/health/vpxd/pyMoVsan/VsanVcClusterHealthSystemImpl.py", line 10567, in _GetKmsConnectionTest
ValueError: year 10000 is out of range
Running the command on vCenter will not show +0000 (that is, not in UTC) 
date +"%Z %z"

Cause

It is caused by the time zone being configured in vCenter as something other than UTC.
This is a known issue, and the fix will be available in a future release of vCenter [Post: vCenter 7.0.3 build 19234570}

Resolution

To resolve this issue: 
 
  1. Log in to the vCenter VAMI page and change the timestamp to UTC.
  2. Restart the vSAN health service. 
vmon-cli -r vsan-health

Article Properties

Affected Product

VMWare Cloud on Dell EMC VxRail E560F

Last Published Date

27 Jun 2023

Version

3

Article Type

Solution

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