PowerProtect Server Disaster Recovery-sikkerhetskopier mislykkes med AccessDeniedException

Summary: Sikkerhetskopieringer av PowerProtect Data Manager Appliance Server Disaster Recovery (DR) mislykkes med en AccessDeniedException for katalogen /data01/serverdr_staging/postgres_pwd.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Sikkerhetskopieringer av PowerProtect Data Manager Appliance Server Disaster Recovery (DR) mislykkes, med et unntak. Informasjonen i /var/log/brs/serverdr/serverdr.log Viser:

YYYY-MM-DD HH:MM:SS ERROR [] [createBackupAsync-2] [][][][TRACE_ID:8d1eb37a6d33f4df;JOB_ID:90a8dc6d7559f55d][] [c.e.d.e.c.s.c.u.SdrUtils.createFailedErrorMessage(570)] - Generating failed error message
java.nio.file.AccessDeniedException: /data01/serverdr_staging/postgres_pwd
        at java.base/sun.nio.fs.UnixException.translateToIOException(UnixException.java:90)
        at java.base/sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:111)
        at java.base/sun.nio.fs.UnixException.rethrowAsIOException(UnixException.java:116)

..
..
"name" : "Create a Server Disaster Recovery backup - by Scheduler",
  "category" : "DISASTER_RECOVERY",
  "subcategory" : null,
  "ancestryId" : "93ad5efc-b72c-44c5-9638-44093885b358",
  "parentId" : "36b9c1ef-fe95-478c-90a8-dc6d7559f55d",
  "classType" : "TASK",
  "source" : {
    "type" : "DATA_MANAGER",
    "id" : null,
    "description" : null
  },
  "result" : {
    "status" : "FAILED",
    "summaries" : [ "BackUp ID : b75cfb53-4859-4f8c-839e-a4073a91f32b", "Backup Name : SystemDR-1662050537324", "PPDM Backup : PPDM Task Id : 7f23a861-1dc9-4b7a-8c28-84ac81df6956", "Available PPDM Storage : 0.0 B (0 Bytes)", "Backup Size : 47.2
3 MB (47230767 Bytes)", "Tar file size : 79.56 MB (79557831 Bytes)", "FAILED" ],
    "error" : {
      "code" : "ASDR0001",
      "reason" : "/data01/serverdr_staging/postgres_pwd",
      "detailedDescription" : "The Server Disaster Recovery backup cannot be completed.",
      "remediation" : "Please review the log files at /var/log/brs/serverdr for more detailed information or contact support if the issue persists.",

Cause

Tillatelsene Feil er konfigurert for /data01/serverdr_staging/postgres_pwd Katalogen. Årsaken til feil tillatelser er ikke kjent.

admin@my-ppdm:~> ls -l /data01/serverdr_staging/
total 1292
drwxr-xr-x 3 elasticsearch elasticsearch  292 Sep  8 12:57 elasticsearch
drwx------ 3 admin         admin           17 Aug 26 10:42 etc
drwx------ 5 admin         admin          138 Sep  8 12:57 lockbox
drwx------ 5 admin         admin          138 Sep  8 12:57 pgsql
-rw------- 1 root          root            48 Jul 21 14:14 postgres_pwd
drwx------ 2 admin         admin           32 Aug 26 10:42 resiliency

Resolution

Oppdater tillatelsene for /data01/serverdr_staging/postgres_pwd Katalogen.

  • Åpne en SSH-økt i PowerProtect Data Manager, og godkjenn med administratorkontoen.
  • Trykk på su Kommando og godkjenning med rotpassordet: sudo su
  • Update the postgres_pwd directory permissions:chmod 777 postgres_pwd
  • Update the postgres_pwd directory owner: chown admin:admin postgres_pwd

    Affected Products

    PowerProtect Software
    Article Properties
    Article Number: 000203174
    Article Type: Solution
    Last Modified: 23 Dec 2025
    Version:  5
    Find answers to your questions from other Dell users
    Support Services
    Check if your device is covered by Support Services.