PowerEdge: 16G PERC12 - Known issues and important Information related to OS inbox drivers
Summary: Known issues and important information related to enablement inbox OS drivers on PERC12 family of controllers. (PERC H965, H365)
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
Enablement Inbox OS Drivers:
- Enablement inbox drivers have been added to some Operating Systems for the initial launch of PERC12 controllers.
- These drivers are for OS installation only and have limited performance and controller management functionality.
- Management Applications such as PERCCLI2 and OpenManage do not work with these drivers.
- Enablement drivers can be identified with version numbers "
0.255.xxx.xxx" or "3.xxx.xxx.xxx."
- Enablement drivers can be identified with version numbers "
- PERC12 driver "
8.xxx.xxx.xxx" should be installed as soon as possible or applied during OS installation to enable full performance and management functionality of PERC12 controllers.
Windows 2022 Inbox OS Driver:
- The enablement driver "
3.0.71.90" for Windows 2022 has known issues with Multi-CPU (2/4 CPU) and large core count CPU configurations that can cause OS to crash when loading the driver.- It is recommended to install the latest "
8.xxx.xxx.xxx" driver during OS installation or as soon as possible after the installation.
- It is recommended to install the latest "
- If facing issues with crashes during OS installation, it is recommended to disable Logical Processors and reduce CPU core count to 16 or less cores per CPU from the HII BIOS/UEFI settings menu.
- After installing the latest "
8.xxx.xxx.xxx" PERC driver, these settings can be set back to default. - Also, running PERCCLI2 or OpenManage with inbox "
3.0.71.90" driver can cause the OS to crash. - Install "
8.xxx.xxx.xxx" driver before using these management applications In Windows 2022.
Cause
Limited functionality with OS Inbox drivers
Resolution
Update to the newest available PERC driver.
Affected Products
Microsoft Windows Server 2022, PowerEdge RAID Controller H365i Adapter, PowerEdge RAID Controller H365i Front DC-MHS, PowerEdge RAID Controller H965i Adapter, PowerEdge RAID Controller H965i Front, PowerEdge RAID Controller H965i MX
, PowerEdge RAID Controller H965e Adapter
...
Article Properties
Article Number: 000205493
Article Type: Solution
Last Modified: 28 Aug 2025
Version: 3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.