PowerEdge: Broadcom 5741x/57454/5750x Firmware update issue - SUP0550 error

Summary: This article provides information about failures seen updating firmware on the Broadcom 5741x/57454/5750x adapters showing SUP0550.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Network controller firmware for Broadcom NetXtreme-E devices may fail to update firmware and display a "SUP0550" error in the Lifecycle (LCC) logs.

This issue can also be present on 13G, 14G, 15G, and 16G rack and tower servers and affect additional Broadcom NetXtreme-E adapters.
For a full list of devices and server platforms affected, see firmware links on the Dell support site, such as the example for MX740C compute sled:  https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=8fkr1&oscode=wst14&productcode=poweredge-mx740c)    


LCC Log: 
 

2023-06-23 14:03:56 858 SUP0550 Unable to update the firmware of the component Broadcom BCM57504 25G KR Quad Port Fab AB Mezz to version 22.00.07.60 because the update operation was abruptly stopped. The reason for abrupt stoppage: Processing error.

Cause

Per Broadcom NIC release notes, it is not possible to upgrade 5741x/57454/5750x adapters from firmware version 21.85.21.91, or earlier, to 22.00.x.y, or later, through iDRAC, or Lifecycle Controller.

Resolution

Workaround: Firmware release 21.85.21.92 provides an upgrade path to the latest firmware using iDRAC, or Lifecycle Controller. To upgrade to 22.00.x.y, or later, through iDRAC, or Lifecycle Controller, first upgrade to 21.85.21.92.

Alternative: upgrade to the 22.00.x.y firmware by running the firmware DUP from within a supported operating system.

Affected Products

Broadcom NetXtreme Family of Adapters, QLogic Family of Adapters
Article Properties
Article Number: 000215301
Article Type: Solution
Last Modified: 30 Jan 2026
Version:  4
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