Audio Glitch or Distortion When Playing Music or Video on Some Dell DCXXXXX, Dell Pro Essential, Inspiron, and Vostro Laptops
Summary: Some Dell DCXXXXX, Dell Pro Essential, Inspiron, and Vostro Laptop may have audio glitches or distortion for 1-2 seconds after playing music or video for about 30 minutes to 1 hour.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
When playing music or video, an audio glitch may occur for 1-2 seconds. This happens after playing music or videos for 30 minutes to 1 hour or more.
Affected Platforms:
- Dell 15 DC15250
- Dell Pro 15 Essential PV15250
- Inspiron 15 3530
- Inspiron 13 5330
- Inspiron 14 5430
- Inspiron 16 5630
- Inspiron 14 7430 2-in-1
- Inspiron 14 Plus 7430
- Inspiron 16 7630 2-in-1
- Inspiron 16 Plus 7630
- Vostro 14 3430
- Vostro 15 3530
- Vostro 16 5630
Cause
BIOS must be updated to the latest version.
Resolution
Updating to BIOS version listed below for your model or later on the computer resolves the issue. To download and install the BIOS, reference Dell BIOS Updates.
| Model | BIOS version |
|---|---|
| Dell 15 DC15250 | 1.2.1 |
| Dell Pro 15 Essential PV15250 | 1.0.0 |
| Inspiron 15 3530 | 1.5.1 |
| Inspiron 13 5330 | 1.9.0 |
| Inspiron 14 5430 | 1.8.0 |
| Inspiron 16 5630 | 1.8.0 |
| Inspiron 14 Plus 7430 | 1.9.0 |
| Inspiron 14 7430 2-in-1 | 1.8.0 |
| Inspiron 16 Plus 7630 | 1.9.0 |
| Inspiron 16 7630 2-in-1 | 1.8.0 |
| Vostro 14 3430 | 1.5.1 |
| Vostro 15 3530 | 1.5.1 |
| Vostro 16 5630 | 1.8.0 |
Affected Products
Dell 15 DC15250, Dell Pro 15 Essential PV15250, Inspiron 13 5330, Inspiron 14 5430, Inspiron 14 7430 2-in-1, Inspiron 14 Plus 7430, Inspiron 15 3530, Inspiron 16 5630, Inspiron 16 7630 2-in-1, Inspiron 16 Plus 7630, Vostro 14 3430, Vostro 15 3530
, Vostro 16 5630
...
Article Properties
Article Number: 000216457
Article Type: Solution
Last Modified: 20 Oct 2025
Version: 5
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