Skip to main content
Sign Out

Welcome to Dell

My Account
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.
Sign In Create an Account Premier Sign In Partner Program Sign In
Contact Us

Your Dell.com Carts

Article Number: 000219557

PowerProtect Data Manager: VM FLR Stuck at "Mounting disks" Step

Summary: PowerProtect Data Manager File Level Recovery (FLR) of a VM is stuck or not responding when attempting to mount disks on the target VM.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

The recovery hangs at the 'Mounting disks' step when performing VM File Level Recovery (FLR):
 
Recovery hangs at the mounting disks step

The mount UI shows a message: "mounting virtual disks on" and the mount stops responding in this state.
 
Mount UI message: mounting virtual disks on
 

Cause

The source VM has mount points.

Resolution

File level Recovery of VM with mount points is not supported. As a workaround, perform Instant Access restore.

Article Properties

Affected Product

PowerProtect Data Manager

Last Published Date

30 Nov 2023

Version

2

Article Type

Solution

Back to Top