PowerScale: iDRAC experiences connectivity problems
Summary: The following event is displayed on the cluster. The Integrated Dell Remote Access Controller (iDRAC) located in chassis {chassis} is experiencing connectivity problems. This controller monitors hardware components such as batteries and power supplies. To ensure that these hardware components continue to be monitored, contact Dell support. This may be caused by an unresponsive PowerTools Agent process. PTAgent is the process that facilitates communication between the iDRAC and OneFS' hardware monitoring subsystem. ...
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Instructions
To identify the node on which the Alert was seen
Open an SSH connection to the specific Node in the cluster and log in using the "root" account.
Run the following command,
To check the status of IDRAC connection on all the Nodes
If the idracConnection status is not OK or if numerous alerts indicate that IDRAC is experiencing connectivity problems, contact PowerScale Support.
# isi event events list | grep -i IDRAC
26.954089 02/01 00:21 C 5 1336539 The Integrated Dell Remote Access Controller (iDRAC) located in chassis HCBPFV3 is experiencing connectivity problems. This controller monitors hardware components such as batteries and power supplies. To ensure these
To check the status of IDRAC connection on a particular node.
Open an SSH connection to the specific Node in the cluster and log in using the "root" account.
Run the following command,
# isi_hwmon -a | grep -i iDRAC Test : --- IDRACServices Diagnostics --- Test : iDRAC USB NIC State Test : idraccache: OK Test : idracConnection: OK Test : --- IDRACServices Diagnostics ---
To check the status of IDRAC connection on all the Nodes
# isi_for_array -s isi_hwmon -a | grep -i iDRAC
If the idracConnection status is not OK or if numerous alerts indicate that IDRAC is experiencing connectivity problems, contact PowerScale Support.
Additional Information
Support can see the following article to confirm if PTAgent must be restarted to fix the issue.
PowerScale: Isilon: Gen6.5 node in Read-Only mode with iDRAC and NVDIMM alerts (Dell portal login required)
PowerScale: Isilon: Gen6.5 node in Read-Only mode with iDRAC and NVDIMM alerts (Dell portal login required)
Affected Products
Isilon, PowerScaleArticle Properties
Article Number: 000222465
Article Type: How To
Last Modified: 10 May 2024
Version: 2
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