ECS: GeoDrive Requests to ECS Failing with Error "503 The service is temporarily overloaded"

GeoDrive encountered an issue while attempting to receive a successful response from GET, PUT, or DELETE requests to the Elastic Cloud Storage (ECS).

GET /
host:endpoint:9021
x-amz-content-sha256:e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855
x-amz-date:20240402T205712Z
Authorization: AWS4-HMAC-SHA256 Credential=O750028@naeast.ad.endpoint.com/20240402/ECS/s3/aws4_request,SignedHeaders=host;x-amz-content-sha256;x-amz-date,Signature=c3a9156883290a9ac90ab454c208e54204b4e40cd656e755a2e3933c06e5bd31

The GeoDrive logs indicate an error response with HTTP status code 503, indicating that the service is temporarily overloaded.

• Reference GeoDrive Knowledge Article for log collection:
  • ECS: GeoDrive for Windows - How to collect GeoDrive logs.

Response: Error Http: 503 - The service is temporarily overloaded.
Cache-Control: no-cache
Connection: close
Proxy-Connection: close
Pragma: no-cache
Content-Length: 28983
Content-Type: text/html; charset=utf-8
X-XSS-Protection: 1 

ECS does not have any record of GeoDrive sending this GET request, in "dataheadsvc.log" service logs.

The issue arose from the operating system setting for a default proxy, which the user had modified in Windows. Therefore, GeoDrive used this proxy to connect to ECS.

By default, GeoDrive honors this configuration set by the default operating system proxy.

To display the current default proxy in Windows, run the following command using PowerShell or Window Command Lined (CMD).
Command Example:

c:\> netsh winhttp show proxy

Output:

Current WinHTTP proxy settings:

    Direct access (no proxy server).

If there is a default proxy defined, GeoDrive should not use it. The following configuration change in GeoDrive should be made so GeoDrive always goes direct and ignores the proxy configuration.

1. In GeoDrive, click the Hosts toolbar button.
2. Double-click the host entry used.
3. Click the Advanced tab.
4. Click the "Configure Proxy Server" button.
5. Clear "Use Default proxy…" checkbox.
6. Confirm that all fields are BLANK.
   
7. Click OK, OK.