PowerProtect Data Manager: SQL App Agent-sikkerhedskopieringer mislykkes, "ABA0002-Lockbox indeholder ingen poster"

Summary: Sikkerhedskopiering af Microsoft SQL Server-database mislykkes med fejl ABA0002, hvilket indikerer en fejl, når du åbner lockboxen.

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Symptoms

PowerProtect Data Manager til Microsoft Application Agent bruges til at beskytte Microsoft SQL Server-databaser. Microsoft SQL Server-databasesikkerhedskopieringer mislykkes med ABA0002, hvilket indikerer en fejl ved adgang til nøgleboksen. 
ABA0002: MY_MSSQL_POLICY: Unable to backup MICROSOFT_SQL_DATABASE asset MY_DATABASE on my-server.my-domain.com to storage target MY_MSSQL_POLICY_STORAGE because of an agent issue.

The protection policy backup was unsuccessful because of an agent issue.

Review the error message for a resolution. If there is no resolution, and the issue persists, contact Dell Customer Support.

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The protection policy configuration was unsuccessful because the Agent failed with the following error: Error encountered while retrieving information from the lockbox 'C:\Program Files\DPSAPPS\common\lockbox\agents.clb' The Lockbox contains no entries.

Cause

Ikonet agent.clb Lockbox-oplysninger er beskadigede. Den grundlæggende årsag til korruptionen er ikke kendt.

Resolution

Omdøb agent.clb lockbox-fil for at genskabe indholdet.

  1. Godkend til den Microsoft Application Agent-klient, der oplever symptomet.
  2. I Windows Stifinder skal du gå til lockbox-mappen (C:\Program Files\DPSAPPS\common\lockbox).
  3. Omdøb den eksisterende agents.clb fil til agents.clb.old.
  4. Genstart Dell VM Direct Agent tjeneste ved hjælp af tjenestekonsollen (services.msc).
  5. Start en sikkerhedskopiering af Microsoft Application Agent SQL Agent for at genoprette agents.clb Lockbox-indhold.

Products

PowerProtect Data Manager
Article Properties
Article Number: 000224362
Article Type: Solution
Last Modified: 26 Mar 2026
Version:  3
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