VxRail upgrade failed at vCenter upgrade with error "Netdumper port in Netdumper configuration is unreadable."

Summary: When upgrade VxRail from 7.0.2 to 8.0+, it may failed at stage 2 of upgrading vCenter with precheck "vSphere ESXi Dump Collector Ports".

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

From lcm-web.log:

VCLCMTaskMessageResponse{key='usecase.fb.upgrade.precheck.failure', description='Failed to pre-check virtual machine VMware vCenter Server Appliance (oKlSOqF) meets upgrade requirements.', params=[VMware vCenter Server Appliance (oKlSOqF)]}, VCLCMTaskMessageResponse{key='usecase.error.upgrade.subtask.running.fail', description='Failed to perform upgrade"

 

From /var/log/vmware/upgrade/requirements-upgrade-runner.log on source VCSA:

"requirementMismatchSpecs": [
                {
                    "text": {
                        "id": "upgrade.netdump.port.get.title",
                        "translatable": "vSphere ESXi Dump Collector Ports!",
                        "localized": "vSphere ESXi Dump Collector Ports!"
                    },
                    "description": {
                        "id": "upgrade.netdump.port.get.msg",
                        "translatable": "Unable to read netdumper port from netdumper configuration!",
                        "localized": "Unable to read netdumper port from netdumper configuration!"
                    },
                    "resolution": {
                        "id": "upgrade.netdump.port.get.resolution.msg",
                        "translatable": "Netdumper port in Netdumper configuration is unreadable. The Netdumper configuration may be corrupted. Please contact customer support and submit a support bundle.",
                        "localized": "Netdumper port in Netdumper configuration is unreadable. The Netdumper configuration may be corrupted. Please contact customer support and submit a support bundle."
                    },
                    "problemId": null,
                    "severity": "ERROR"

 

From VAMI page of the target VCSA, you will find the upgrade failed with error in the UI as:

vSphere ESXi Dump Collector Ports!
Resolution:
Netdumper port in Netdumper configuration is unreadable. The Netdumper configuration may be corrupted. Please contact customer support and submit a support bundle.

 

Cause

This is a known issue with vCenter 7.0 Update 2. From release note it is said:

  • The netdump service does not listen to port 6500 after an update to vCenter Server 7.0 Update 2 from an earlier 7.x release

    After you update your environment to vCenter Server 7.0 Update 2 from an earlier 7.x release, the netdump service stops listening to port 6500 and you see no ESXi dump data.

    Workaround: Open the /etc/sysconfig/netdumper file and modify the NETDUMPER_PORT property to NETDUMPER_PORT=6500. Restart the netdump service by using the command service-control --restart netdumper.

    docs.vmware.com/en/VMware-vSphere/7.0/rn/vsphere-vcenter-server-702-release-notes.htmlThis hyperlink is taking you to a website outside of Dell Technologies.

 

Resolution

1.Check the content of the configuration file:

cat  /etc/sysconfig/netdumper on source VCSA:

NETDUMPER_DIR="/var/core/netdumps" NETDUMPER_DIR_MAX_GB=4 NETDUMPER_DIR_THRESHOLD_GB=3 NETDUMPER_PORT=@@NETDUMP_SVCPORT_VALUE@@ <<<<< normally the port should be 6500 NETDUMPER_WEBPORT=8000 NETDUMPER_HOST=@@NETDUMP_HOST_VALUE@@ <<<<< normally this host is vCenter NETDUMPER_LOG_FILE="/var/log/vmware/netdumper/netdumper.log" NETDUMPER_WEBSERVER_LOG_FILE=/var/log/vmware/netdumper/webserver.log NETDUMPER_OPTIONS="-d ${NETDUMPER_DIR} -o ${NETDUMPER_PORT} -l ${NETDUMPER_LOG_FILE}" 

2.Take a backup for the configuration file:

cp /etc/sysconfig/netdumper /etc/sysconfig/netdumper.bk

3.Edit the configuration file

vi /etc/sysconfig/netdumper on source VCSA:

NETDUMPER_PORT=6500

NETDUMPER_HOST=<VC FQDN>

Restart netdumper service

service-control --restart vmware-netdumper

After that, retry the lcm or continue the upgrade from VAMI, it will pass this error.

Affected Products

VxRail
Article Properties
Article Number: 000264862
Article Type: Solution
Last Modified: 31 Dec 2024
Version:  1
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