TAPPs Limitation Incomplete Thermal Rule Execution

Summary: This article provides information about Thermal, Acoustics, Power, and Performance (TAPP) thermal test not completing.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Platforms:

  • Alienware m16 R1
  • Alienware m18 R1
  • Dell 15 DC15250
  • Dell Pro 15 Essential PV15250
  • Inspiron 15 3530
  • Vostro 3420
  • Vostro 15 3530
  • Vostro 14 3430
  • XPS 8950
  • XPS 8960

TAPP is a reactive deep computer analysis tool integrated into SupportAssist to assess hardware health and its impact on computer performance for in-warranty customers. TAPP uses advanced telemetry to provide real-time insights, automatically diagnose, and resolve issues.

However, on certain platforms, the Thermal Rule may face limitations due to specific chipset configurations or an Intel Innovation Platform Framework (IPF) driver that does not fully support the Thermal Rule steps. This can result in incomplete diagnostics and customers may encounter an error message.

Test not supported

Additionally, SupportAssist might suggest updating the IPF driver from the support website or by clicking Check for Updates, even though such a driver is not available for these platforms.

You need to run an update to continue

Cause

Chipset configuration limitation causes this issue.

Resolution

Note: An incomplete test does not indicate any failure on the computer. If users have concerns about their computer, they should contact technical support for further assistance.

Affected Products

Alienware m16 R1, Alienware m18 R1, Dell 15 DC15250, Dell Pro 15 Essential PV15250, Inspiron 15 3530, Vostro 3420, Vostro 14 3430, Vostro 15 3530, XPS 8950, XPS 8960
Article Properties
Article Number: 000294096
Article Type: Solution
Last Modified: 23 Oct 2025
Version:  3
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