Latitude 7350 Collaboration Touchpad Becomes Unresponsive

Summary: This article provides information about the Latitude 7350 collaboration touchpad becoming unresponsive.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

Affected Platforms:

  • Latitude 7350

Computers that have the collaboration touchpad (DPN 16MN7) may experience the touchpad being unresponsive to user input. The issue is most seen when the computer has been woken from sleep. However, this can also be seen during use but less frequently.

  • After fifteen minutes, touchpad functionality may resume.
  • Customers have reported that the issue is resolved by restarting the computer.
  • It does not affect external mouses.

Cause

Not Applicable

Resolution

Updating the Touchpad Firmware to version 1160.4203.19, A01 resolves the issue, you can download the firmware from the Latitude 7350 Drivers & Downloads page.

Affected Products

Latitude 7350
Article Properties
Article Number: 000321642
Article Type: Solution
Last Modified: 23 May 2026
Version:  4
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.