Výstrahy PowerStore: PowerStore software component incompatible after OS upgrade

Summary: A previously installed PowerStore software component has become incompatible with the PowerStoreOS after the operating system (OS) upgrade.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

ID výstrahy NDU_SOFTWARE_COMPONENT_STATUS_INCOMPATIBLE
Text výstrahy PowerStore %(package_type) component may be incompatible with the installed OS.
Kód chyby 0x01500701

 

  1. Customers see PowerStore software component incompatible alerts for each out-of-date component.
  2. This indicates that the previously installed software component, identified by the alert, is now incompatible with the currently installed PowerStoreOS.

Cause

PowerStore software components including Health Check, Language Pack, and Disk Firmware packages are not upgraded as part of PowerStoreOS upgrade. If the cluster had any of these installed before the OS upgrade, they are out of date if the major and minor versions are different.

Příklad: PowerStore Health Check for 4.0.x and 4.1.x is not compatible with PowerStoreOS v4.3.x. 

Resolution

This minor alert is benign; however, it is recommended to upgrade the identified PowerStore software component packages to ensure system stability. 

Sometimes, a compatible PowerStore software component package may not be available. When this occurs, the storage administrator can acknowledge the alert until a compatible upgrade becomes available.

For information about locating and installing the Health Check package compatible with the PowerStoreOS release running on the cluster, see KB article PowerStore: Jak používat funkci kontroly systému a PowerStore: Úvodní stránka pro kontroly stavu systému mimo oficiální verzi

For all other packages, install the corresponding package that is compatible with the same major and minor version as the PowerStoreOS release running on the cluster. These packages are posted in Drivers & Downloads: PowerStore-health_check-2.1.1.2-2069723 (K zobrazení dokumentu je nutné přihlásit se k webu podpory společnosti Dell.)

Contact Dell Technical Support if needed and reference this KB Article in the Service Request for expedited handling.

Affected Products

PowerStore
Article Properties
Article Number: 000383367
Article Type: Solution
Last Modified: 06 Jan 2026
Version:  3
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