Utilizing your ProDeploy Plus/Essentials Service

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ProDeploy Data Migration

Data migration transfers the data and settings from an existing computer to a new computer. This process is managed onsite or remotely to minimize the time that you must be present.

Scheduled Migrations: If you have a migration scheduled through Dell or your IT department, Deployment Services will contact you at your scheduled time.

Non-Scheduled Migrations: If you do not have a migration scheduled, contact your IT department or your Dell project manager. You can also contact Deployment Services using the chat request page to begin your migration. There may be a wait time when beginning your migration during a nonscheduled time.

Preparing for Migration: Setup the new computer in its final location and with the old computer nearby. It is critical that both the old and new computers to maintain power and Internet throughout the migration process.

Data migration may take several hours depending on the amount of data there is to transfer. If an error occurs or your connection is lost, click the link to restart the Data Migration Chat.

Data migration can move slowly at times, but as long as your computers remain connected, the data continues to migrate. Contact your service desk representative using the chat on your monitor with any concerns. Do not disconnect, this requires you to start the entire process over.

1. Typical Data Migration

    
   • Schedule: You will receive an invitation to schedule a time for the Deployment Service desk to call you to perform the migration.
   • Connecting and Monitoring: The Dell Deployment Service technician connects remotely to manage and monitor the migration from the old to the new computer through completion.
   • Data Migration Duration: The data migration process could take several hours based on the amount of data on your old computer. Once the connection has been established and the migration has begun, you do not need to be present during the entirety of the migration.
   • Additional Information: Upon completion of the data migration, the Dell Deployment Service technician contacts you using the chat window to show you where your new data resides. If you are unavailable, the Dell Deployment Service technician will message that the migration has been completed and disconnects the session from both computers. Confirm that your data is available on the new computer.
     Note: It is important that the existing and new computers stay connected to power and the Internet until the data migration process is complete.

2. Data Migration with OneDrive

    
   1. Migrate Data Using OneDrive
      If you have a paid OneDrive subscription or OneDrive is provided by your IT department, Dell can use it to transfer your data from your old computer to your new one.
      Before You Begin
      • Ensure OneDrive is set up on both your old and new computers.
      • Your new computer must be fully set up before starting the migration. Dell computers typically include a setup program, or your employer may provide a customized setup.
        Get Started With Your Dell
      
      
      Steps for OneDrive Migration
      1. Schedule a Migration: You will receive an invitation to schedule a time with the Dell Deployment Service Desk.
      2. Sync Your Data: Before your appointment, sync your existing computer data with OneDrive.
      3. Remote Assistance: At the scheduled time, a technician connects remotely to monitor the migration. This typically takes about 15 minutes.
      4. Completion: You are notified using chat when the migration is complete. You can then access your data on your new computer using OneDrive.
          
   2. Self-Guided Data Migration Using Dells Data Migration Tool (DMT)
      Self-guided migration is included with ProDeploy Plus and available to ProDeploy Essentials customers who choose to migrate their own data.
      Preparing for Migration
      • Set up the new computer in its final location with the old computer nearby.
      • Ensure that both computers remain powered on and connected to the Internet throughout the process.
      • Do not disconnect or power off either computer during migration, as this will require restarting the process.
      • Migration may take several hours depending on the amount of data.
      
      
      Steps for Self-Guided Migration
      1. Open this guide on both your old and new computers.
      2. Download the tools:
         • On the Old computer, download and run DMTBackup.exe.
         • On the New computer, download and run DMTRestore.exe.
      3. Run both tools simultaneously on each computer.
      4. Select "Network PC to PC" when prompted on both computers.
      5. Enter the IP Address: On the Old computer, enter the IP address displayed on the New computer.
      6. Verify and Start: Confirm the connection details and click Start to begin the migration.
      7. Completion: A summary screen appears on the New computer once migration is complete.
          
   3. Get Help from a Technician
      If you need help with your migration, Dell offers multiple support options.
      Live Chat Support
      • Use the Dell Deployment Services Chat Link to connect with a technician.
      • Enter your tag to begin the session. Deployment Support Dell US
      
      Schedule a Session
      • Coordinate with your Engagement Manager or IT Department to schedule a migration session.
      • For nonscheduled migrations, you may experience wait times.
      
      Important Reminders
      • Do not disconnect your computers during migration.
      • If an error occurs or the connection drops, use the chat link to restart the session.
      • Contact your service desk representative using the chat window if you have concerns. Deployment Support Dell US
         
   4. Frequently Asked Questions (FAQs)
      Some Frequently Asked Questions.
      1. Where is my Outlook? I cannot find my old emails, PST, contacts, or calendar.
         You can recover your Outlook data using PST files. Dell provides a guide for transferring Outlook email, calendar, and contacts: Migrate Outlook Email, Calendar, Contacts to a New Computer Using a PST File
      2. Printer and scanner setup - Wired and wireless - I cannot use them.
         Dell offers step-by-step instructions for installing or reinstalling printers: How to Install or Reinstall a Dell Printer in Windows
         Also, check this quick video: How to Connect a Dell Printer to WIFI? Setup Guide Printer Helpers (YouTube)
      3. Can all software and its data be replicated on the new system?
         DMT transfers files and settings, but applications must be reinstalled manually: ProDeploy Data Migration Tool Dell US
      4. How much time will it take to complete the migration and the rest of the process?
         Migration time depends on data size. Dell Migrate typically completes in under an hour for 100GB: ProDeploy Data Migration Tool Dell US
      5. Can Windows personalization be replicated?
         Yes, Dell Migrate transfers personalization settings like desktop background, taskbar layout, and File Explorer preferences.
      6. OneDrive or third-party cloud storage - I cannot find my data
         Dell Technologies recommends using OneDrive for backup. You can recover deleted files from the OneDrive Recycle Bin: Dell Backup & Recovery Options
      7. I cannot get my external webcam to work on Zoom or Microsoft Teams calls.
         Dell laptops with MIPI cameras may need specific drivers. Follow this guide: Dell Laptop Camera Not Working in Teams, Zoom, and Windows Camera Application Dell US

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