Data Domain: SSH limited session

Summary: System CLI is in Limited Session. Cannot log in to PowerProtect DD System Manager (DDSM) and all Command-Line Interface (CLI) commands reporting *** Error connecting to management service at "localhost" ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms

  • Data Domain (DD) CLI is in limited session.
  • User cannot log in to the DDSM.
    CLI commands reporting *** Error connecting to management service at "localhost"
  • System Management Services (SMS) appears to core dump and is not running.
Welcome to Data Domain OS 6.1.x.x
-----------------------------------------
(limited session) #

 

Cause

Evaluation Elicense has expired.

SMS.log

NOTICE: Elicense refresh error: DD_DDBOOST license: **** Invalid locking id of DD_DDBOOST.. NOTICE: Elicense refresh error: DD_REPLICATION license: **** Invalid locking id of DD_REPLICATION..

 

Resolution

Perform the below steps:

  1. Get a new permanent or evaluation license file.

  2. Replace it with the file in /ddr/etc/licenses/license.lic

    # mv /ddr/etc/licenses/license.lic /ddr/etc/licenses/license.lic_orig.
# touch /ddr/etc/licenses/license.lic
# vi /ddr/etc/licenses/license.lic and paste the new license and save it.

  3. Restart SMS.

    # se sms restart

  4. View update elicense.

    # elicense show

    From /ddr/etc/license/license.lic

    INCREMENT DD_REPLICATION EMCLM 1 permanent uncounted \
         VENDOR_STRING=ENV=INT-PERM; HOSTID=ANY ISSUER=EMC \
         ISSUED=29-Nov-2012 NOTICE="ACTIVATED TO SiteID: 12345678" \
         SIGN="00D7 4498 C02F 4AD5 5EBA 0041 9637 6E00 9D33 2E6B 1705 \
         88E7 52xxxxx" 
Note: It says "permanent uncounted\for permanent license.

 

Affected Products

Data Domain

Products

Data Domain, DD OS 6.1
Article Properties
Article Number: 000050243
Article Type: Solution
Last Modified: 04 Feb 2025
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.