How to Back Up and Import Custom Compliance Reports in Dell Security Management Server

Summary: Dell Security Management Server and Dell Data Protection Enterprise Edition Server custom reports may be backed up or imported by following these instructions.

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Instructions

This article provides steps to back up and import custom reports that Dell Security Management Server (formerly Dell Data Protection Enterprise Edition Server) uses.

Affected Products:

  • Dell Security Management Server
  • Dell Data Protection Enterprise Edition Server

Affected Versions:

  • v8.0 to 11.2

An administrator may back up or import reports to Dell Security Management Server:

  • To upgrade the Dell Security Management Server
  • To test reporting issues
  • To import reports provided by Dell Data Security ProSupport
Note: Compliance Reporter is disabled by default in Dell Data Security servers v10.1 and later. For more information about enabling Compliance Reporter, reference How to Enable Compliance Reporter for Dell Data Security Servers.

For more information, click either Backup or Import.

Backup

From the Dell Security Management Server, back up Program Files\Dell\Enterprise Edition\Compliance Reporter\webapp\web-inf\reports\db.

Note: The Compliance Reporter location may differ from the example if another directory was chosen during install.

Compliance Reporter Backup

Import

  1. Right-click the Windows start menu and then click Run.
    Run
  2. In the Run UI, type services.msc and then press OK. This opens the Services UI.
    Run UI
  3. In the Services UI, right-click Dell Compliance Reporter and then click Stop.
    Stop Dell Compliance Reporter
  4. Go to Program Files\Dell\Enterprise Edition\Compliance Reporter\webapp\web-inf\reports\db and then delete:
    • cmgreports.<VALUE>.log
    • cmgreports.data
    • cmgreports.index
    • cmgreports.lock
    • cmgreports.trace
    Delete files
    Note:
    • The Compliance Reporter location may differ from the example if another directory was chosen during install.
    • In cmgreport.<VALUE>.log, [VALUE] represents a numerical value which may differ in your environment.
  5. Move the following files from the backup or custom report into Program Files\Dell\Enterprise Edition\Compliance Reporter\webapp\web-inf\reports\db:
    • cmgreports.<VALUE>.log
    • cmgreports.data
    • cmgreports.index
    • cmgreports.lock
    • cmgreports.trace
    Move files
  6. From the Services UI, right-click Dell Compliance Reporter and then click Start.
    Start Dell Compliance Reporter

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000126860
Article Type: How To
Last Modified: 01 Aug 2025
Version:  10
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