Dell Encryption Internal hard drive showing as External

Summary: This article includes instructions to resolve the issue when an internal hard drive is showing external.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption
  • Dell Data Protection | Encryption

Cause

Not Applicable

Resolution

Warning: The next step is a Windows Registry edit:

To resolve this issue, perform the following steps:

  1. Go to My Computer or This PC.
  2. Select the secondary drive (for example, D:).
  3. Right-click and choose Properties.
  4. Select the Hardware tab (ensure that the secondary drive is selected).
  5. Go to Properties.
  6. Then Details
  7. Find the Device instance path.
  8. Right-click the Device instance path and choose Properties Copy (should be something like SCSI\DISK&VEN_SAMSUNG&PROD_SSD_850_PRO_1TB\4&2953CA85&0&010000
  9. In the Registry, create a string value under [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CmgPCS\Parameters\DeviceWhiteList] named "1."
  10. Paste the Device Instance Path in the value field of string value 1.
  11. Then change the value of the Count from 1 to 2.
  12. Reboot the computer.

In the registry under the DevicesWhiteList folder, there should already be a "0" = then scsi\diskname of the normal drive (for example, Drive C:) in registry path above.

Registry entry example of an internal hard drive Showing as external:

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\CmgPCS\Parameters\DeviceWhiteList]
"Count"=dword:00000002
"1"="SCSI\DISK&VEN_SAMSUNG&PROD_SSD_850_PRO_1TB\4&2953CA85&0&010000"

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125921
Article Type: Solution
Last Modified: 03 Apr 2024
Version:  8
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