It is important to know the version of Absolute to:
- Identify capabilities
- Determine UI differences
- Understand workflow changes
- Verify system requirements
Affected Products:
Affected Operating Systems:
Versioning can be determined through the Endpoint, Installer, or Web Console. Click the appropriate method for more information.
To identify the product version by endpoint:
- Go to:
- 64-bit operating system:
C:\Windows\SysWow64
- 32-bit operating system:
C:\Windows\System32
- Right-click
rpcnet.exe
and then select Properties.
- Select the Details tab.
- Record the File version. The third number is the most important number to record. In the example, 944 is the third number.
Note: The File version of your client may differ from the example.
To identify the product version by installer:
- Download the Absolute agent.
- In the download location, double-click ctmweb.exe.
- In the Please enter your password field, type the default administrative password and then click Next.
Note: The default administrative password for ctmweb is password
.
- The status page shows the Agent build. In the example, 944 is the Agent build.
Note: The Agent build of your client may differ from the example.
To identify the product version by web console:
- In a web browser, go to cc.absolute.com.
- Log in to the Absolute web console.
- In the left menu pane, select the Find Devices icon and then click Classic Reports.
- In Classic Reports, click Hardware Assets.
- In Hardware Assets, click Asset Report.
- In the Asset Report, click Show results.
- Locate the Agent Version for the appropriate device. In the example, 944 is the Agent Version for all three devices.
Note: The Agent Version of your client may differ from the example.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.