NetWorker: MongoDB backup using NMDA fail

Summary: This article resolves issues with MongoDB backup using NMDA.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

NetWorker Module for Databases and Applications (NMDA) MongoDB backups fail. The backup shows:

monogdb_client:<save_set> size 0 KB, 0 file(s), took   0 min  31 sec

One or more of the following errors is observed:

The size of proxied data written has not been set. Backup of ssid 'xxxxx' failed due to unrecoverable errors.
The read operation returned a value of -1. Error code: 5. Error: Input/output error.
Backup of ssid 'nnnn' failed due to unrecoverable errors
The backup command '/nsr/apps/config/backup_logscript.sh' did not complete successfully: Backup of ssid 'nnnn' failed due to unrecoverable errors. 

Cause

The backup script is redirecting output to a file using >.

Resolution

Use --out for the file output instead of directing the output to a file.

Example script section. Change:

(
set -x;
EXEC_MYWORK="$INSTANCE_PATH_MW16_MYWORK/mongodump -u $BACKUP_USER -p $BACKUP_PASSWORD --authenticationDatabase $BACKUP_AUTHDB --gzip --port 27020 --db local --collection oplog.rs --query \"{ts: {\\\$gt: {\\\$timestamp: {t: $PASS_TIME, i: 0}}, \\\$lt: {\\\$timestamp: {t: $CURR_TIME, i: 0}}}}\"  >  $OAPP_MOUNT_DIR/backup_data_Oplog";
eval $EXEC_MYWORK;
)

To:

(
set -x;
EXEC_MYWORK="$INSTANCE_PATH_MW16_MYWORK/mongodump -u $BACKUP_USER -p $BACKUP_PASSWORD --authenticationDatabase $BACKUP_AUTHDB --gzip --port 27020 --db local --collection oplog.rs --query \"{ts: {\\\$gt: {\\\$timestamp: {t: $PASS_TIME, i: 0}}, \\\$lt: {\\\$timestamp: {t: $CURR_TIME, i: 0}}}}\" --out $OAPP_MOUNT_DIR/backup_data_Oplog";
eval $EXEC_MYWORK;
)

Affected Products

NetWorker, NetWorker Module for Databases and Applications

Products

NetWorker Family, NetWorker Module
Article Properties
Article Number: 000166750
Article Type: Solution
Last Modified: 01 Apr 2026
Version:  5
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