NetWorker: MongoDB backup using NMDA fail
Summary: This article resolves issues with MongoDB backup using NMDA.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
NetWorker Module for Databases and Applications (NMDA) MongoDB backups fail. The backup shows:
monogdb_client:<save_set> size 0 KB, 0 file(s), took 0 min 31 sec
One or more of the following errors is observed:
The size of proxied data written has not been set. Backup of ssid 'xxxxx' failed due to unrecoverable errors.
The read operation returned a value of -1. Error code: 5. Error: Input/output error.
Backup of ssid 'nnnn' failed due to unrecoverable errors
The backup command '/nsr/apps/config/backup_logscript.sh' did not complete successfully: Backup of ssid 'nnnn' failed due to unrecoverable errors. Cause
The backup script is redirecting output to a file using >.
Resolution
Use --out for the file output instead of directing the output to a file.
Example script section. Change:
(
set -x;
EXEC_MYWORK="$INSTANCE_PATH_MW16_MYWORK/mongodump -u $BACKUP_USER -p $BACKUP_PASSWORD --authenticationDatabase $BACKUP_AUTHDB --gzip --port 27020 --db local --collection oplog.rs --query \"{ts: {\\\$gt: {\\\$timestamp: {t: $PASS_TIME, i: 0}}, \\\$lt: {\\\$timestamp: {t: $CURR_TIME, i: 0}}}}\" > $OAPP_MOUNT_DIR/backup_data_Oplog";
eval $EXEC_MYWORK;
)
To:
(
set -x;
EXEC_MYWORK="$INSTANCE_PATH_MW16_MYWORK/mongodump -u $BACKUP_USER -p $BACKUP_PASSWORD --authenticationDatabase $BACKUP_AUTHDB --gzip --port 27020 --db local --collection oplog.rs --query \"{ts: {\\\$gt: {\\\$timestamp: {t: $PASS_TIME, i: 0}}, \\\$lt: {\\\$timestamp: {t: $CURR_TIME, i: 0}}}}\" --out $OAPP_MOUNT_DIR/backup_data_Oplog";
eval $EXEC_MYWORK;
)Affected Products
NetWorker, NetWorker Module for Databases and ApplicationsProducts
NetWorker Family, NetWorker ModuleArticle Properties
Article Number: 000166750
Article Type: Solution
Last Modified: 01 Apr 2026
Version: 5
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