AppSync: Service Plan failed with Error:-XMS returned error: Command Syntax Error: string property new-snapshot-set-name contains invalid symbols

Summary: Service plan failed in create local copy phase with Error XMS returned error: Command Syntax Error: string property new-snapshot-set-name contains invalid symbols

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms



Service Plan failed in Create Local copy phase

Events log:

<Date> <Time>,Create local copy,c91b101f-a0f3-423a-90d2-f6465ce82dac,MILE_000002,si0177v,Error occurred during the execution of service plan <Service Plan Name>

<Date> <Time>,Create local copy,c91b101f-a0f3-423a-90d2-f6465ce82dac,XIO_000041,si0177v,Failed to execute REST API on XtremIO Management Server <Server Name>. XMS returned error: Command Syntax Error: string property new-snapshot-set-name contains invalid symbols - ASCopy-RP_SiteUID <UUID> .

<Date> <Time>,Master Phase,8b6bc5c2-8fa5-4728-8c42-d110f197da7f,MILE_000001,si0177v,Beginning execution of service plan <Service Plan Name>



Server log:

06-19-2020 05:32:45.435 ERROR [Thread-1719] [com.emc.archway.restclient.RESTClientRequest] [si0177v] [] a08273ca-7192-4743-b452-db5502ab1ff8->>> response is:{    "message": "Command Syntax Error: string property new-snapshot-set-name contains invalid symbols - ASCopy-RP_SiteUID(0xxxxxxxxxxxxxxxx)_940635647_0.325453205190620 ",     "error_code": 400} with status code:400

06-19-2020 05:32:45.435 ERROR [EJB default - 2] [com.emc.archway.service.xio.XIOServiceBean] [si0177v] [] a08273ca-7192-4743-b452-db5502ab1ff8->>> processRestPostOperation failed for REST request /api/json/v3/commands/consistency-groups/create-protection-copy hence throwing XIORequestFailedException..

06-19-2020 05:32:45.435 ERROR [EJB default - 2] [com.emc.archway.service.xio.XIOServiceBean] [si0177v] [] a08273ca-7192-4743-b452-db5502ab1ff8->>> Last REST request: PUT /api/json/v3/commands/consistency-groups/create-protection-copy. Payload: {"method":"PUT","payload":

{"new-snapshot-set-name":"ASCopy-RP_SiteUID(0xxxxxxxxxxxxxxxx)_202434097_0.325453205190620","created-by-external-client":"AppSync","cluster-id":"san1-xiox","new-vol-suffix":".snap.247453205190620.RP_SiteUID(0xxxxxxxxxxxxxxxx)_202434097_0","from-consistency-group-id":"RP_SiteUID(0xxxxxxxxxxxxxxxx)_202434097_0"}

,"url":"/api/json/v3/commands/consistency-groups/create-protection-copy","response":{"headers":{},"responseString":"{    \"message\": \"Command Syntax Error: string property new-snapshot-set-name contains invalid symbols - ASCopy-RP_SiteUID(0xxxxxxxxxxxxxxxx)_202434097_0.325453205190620 \",     \"error_code\": 400}","statusLine":{"statusCode":400,"protocolVersion":

{"protocol":"HTTP","minor":1,"major":1}

,"reasonPhrase":"Bad Request"}},"timeOutValue":0,"usePayloadDirectly":false}

Cause

In customer environment they have RP created CG on XIO which contain the luns AppSync is snapping.

Resolution

Workaround:

Either remove production luns from Recoverpoint control, so that they are not managed by Recoverpoint

or

Create a new dummy CG on the XtremIO having same production luns. 

Affected Products

AppSync

Products

AppSync
Article Properties
Article Number: 000173538
Article Type: Solution
Last Modified: 18 Sept 2025
Version:  5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.