Alienware Pro Wireless Gaming Keyboard and Alienware Pro Wireless Gaming Mouse Not Detected in Alienware Command Center

Users of the Alienware Pro Wireless Gaming Keyboard and Alienware Pro Wireless Gaming Mouse may observe the devices not showing up in AWCC after connecting them to the computer.

Affected Devices:

• Alienware Pro Wireless Gaming Keyboard
• Alienware Pro Wireless Gaming Mouse

Alienware Command Center versions lower than v6.1 do not support the Alienware Pro Wireless Gaming keyboard and Alienware Pro Wireless Gaming Mouse.

Reference the information below for more information about Alienware and Dell G-series computers that are affected.

Alienware Pro Wireless Gaming Keyboard features that require Alienware Command Center:

• Lighting effects including color and animation.
• Key binds and macros
• Battery saver mode

Alienware Pro Wireless Gaming Mouse features that require Alienware Command Center:

• Polling rate
• Key bind and macro
• Battery level
• Lift-off distance (LOD)
• Battery saver mode

Affected platforms and supported Alienware Command Center versions:

Platforms supported with Alienware Command Center version 6.1:

• Alienware Aurora R16
• Dell G15 5530
• Dell G15 5535
• Dell G16 7630
• Alienware m16 R1
• Alienware m16 R1 AMD
• Alienware m16 R2
• Alienware m18 R1
• Alienware m18 R1 AMD
• Alienware m18 R2
• Alienware x14 R2
• Alienware x16 R1
• Alienware x16 R2

For platforms supported by Alienware Command Center 6.1, download and install Alienware Command Center 6.1 or later.

Platforms supported with Alienware Command Center version 6.2:

• Alienware Aurora R15
• Alienware Aurora R15 AMD
• Alienware x14
• Alienware x15 R2
• Alienware x17 R2
• Alienware m15 R7
• Alienware m17 R5 AMD

For computers supported by Alienware Command Center 6.2, download and install Alienware Command Center 6.2 or later.

Platforms supported with a future Alienware Command Center version (expected release window and version number are not yet determined):

• Alienware Aurora Ryzen Edition R10
• Alienware Aurora R11
• Alienware Aurora R12
• Alienware Aurora R13
• Alienware Aurora Ryzen Edition R14
• Alienware m15 R4
• Alienware m15 Ryzen Edition R5
• Alienware x15 R1
• Alienware x17 R1
• Dell G15 5510
• Dell G15 5511
• Dell G15 5515 Ryzen Edition
• Dell G15 5520
• Dell G15 5521 Special Edition
• Dell G15 5525
• Dell G16 7620

How to identify the Alienware Command Center version

You can check the Alienware Command Center version that is installed by going to Settings, Apps, and then Apps & features.

Figure 1: Example Alienware Command Center version

If the version of Alienware Command Center is not version 6.1 version or later:

1. Go to the Dell Support site.
2. From the search bar, search for Alienware Pro Wireless Gaming Keyboard or Alienware Pro Wireless Gaming Mouse.
3. Click the Drivers & Downloads tab.
4. Download and install the latest Alienware Command Center software package.