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Article Number: 000215317

Dell Performance Dock WD19DC or WD19DCS Shut Down When Connected to the Laptop Using a Dual USB Type-C Connector

Summary: This article provides information about an unexpected shutdown that may be seen on the Dell Performance Dock WD19DC or WD19DCS.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content

Symptoms

User of the Dell Performance Dock WD19DC or WD19DCS may experience unexpected shutdown. The issue occurs when it is connected to the impacted laptop using a dual USB type-C connector.

Affected Models:

  • Dell Performance Dock - WD19DC
  • Dell Performance Dock - WD19DCS
  • Latitude 5420
  • Latitude 5421
  • Latitude 5430
  • Latitude 7310
  • Latitude 7410
  • Latitude 9330
  • Latitude 9430
  • Latitude 9520
  • Precision 5470

Cause

The impacted laptops only support Dell Performance Dock WD19DC or WD19DCS when connected using a single USB-C connector.

Resolution

Follow the steps below to recover from the issue.

  1. Disconnect the dual USB Type-C connector from the computer.
  2. Disconnect the AC adapter from the 7.4 mm DC-in power input on the dock. Leave it for 30 seconds.
  3. Connect the AC adapter to the 7.4 mm DC-in power input on the dock.
  4. Connect the single USB Type-C connector to the computer.

Note: To learn more, see the Dell Commercial Docking Compatibility Guide located in the Hardware Requirements section of the User’s Guide.

Article Properties

Affected Product

Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Latitude 7310, Latitude 9330, Latitude 5421, Latitude 7410, Latitude 9430, Latitude 9520, Latitude 5420, Latitude 5430, Precision 5470

Last Published Date

28 Jun 2023

Version

1

Article Type

Solution

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