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. Get tech support and IT help

Identify your device to resolve technical issues yourself or contact tech support for more help.

Chat with sales

Get expert help and product recommendations for new purchases from a sales advisor.

Check your orders

View order status, invoices, and contact support.

Request a sales callback

Fill out our form and we’ll call.

Quick resources

We want you to love your product or you can return it within 30 days.*
 
It is as easy as:
Step 1: Go to Dell.com/orders and enter your order number.

Step 2: Select “Return/Replace Items”. Verify your identity and follow the directions to submit your return.
 
Step 3: Print return label and package your device in its original packaging for pickup, or bring it to a local drop-off location.
 
Step 4: Track your return online. Go to Dell.com/orders, enter your order number and select “View Details” to learn more. We’ll issue your credit or refund after we receive and validate your authorized return.
 
Dell values its relationship with you and offers you the option to return most products purchased directly from Dell. Here is our complete Return Policy.
Step 1: Go to Contact Order Support

Step 2: Enter an Order Number or Dell Purchase ID (DPID)

Step 3: Select “Find My Order”
Shop Early with Peace of Mind

You can shop early with peace of mind with Holiday Price Guarantee. This year, we have an extended Price Guarantee: for purchases* made November 1, 2024 to December 25, 2024, the Price Guarantee deadline is extended to January 15, 2025 or 30-days from invoice date, whichever is later.

Hours of operation

Chat with sales on Messenger
9 a.m. to 22 p.m. Hong Kong, weekdays
10 a.m. to 17 p.m. Hong Kong, Sat

Call sales: 2969-3115
9 a.m. to 18 p.m. Hong Kong, weekdays


More services and support

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aFind help regarding Dell Technologies Partner Program or seek assistance with access issues.
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Corporate information

Check out our newsroom, investor relations, social impact plan, and recycling solutions. Visit Dell Corporate
Find terms of sales, warranty info, and return policies.
View Our Legal Terms

Where to find us

Dell Hong Kong Limited
18/F Oxford House, Taikoo Place, Hong Kong