RecoverPoint: How to get Serial Numbers from RPAs

Summary: How to find the Serial Numbers (SNs) from RecoverPoint Appliances (RPAs).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Instructions

To determine the SN of an RPA, log in to the Command-Line Interface (CLI) with user admin and run the get_rpa_states command:    

When prompted, choose the cluster you want, or press enter to get the information for all RPAs at both clusters. The output provides various information for each RPA on the chosen cluster as per the example below. The hardware serial ID provides the appliance SN.

Cluster:
  Orlando:
    RPA:
      RPA 1:
        Status: OK
        Repository volume status: OK
        Remote connections: OK
        Network Interfaces:
          LAN,DATA1,DATA2 (eth1):
            Status: OK
            Speed: 1GB/s
            Local connections (IPv4): OK
            Local connections (IPv6):
              RPA 1: N/A
              RPA 2: N/A
          WAN (eth0):
            Status: OK
            Speed: 1GB/s
            Local connections (IPv4): OK
            Local connections (IPv6):
              RPA 1: N/A
              RPA 2: N/A
        FC Speed: 8GB/s
        iSCSI Speed:N/A
        Data Link:N/A
        Vendor: Dell Inc.
        Hardware Serial ID: NNGXXXXXXXXXXX
        Volume Connections: OK
        Hardware Platform: Dell Inc. PowerEdge R610 GEN4
      RPA 2:
        Status: OK
        Repository volume status: OK
        Remote connections: OK
        Network Interfaces:
          LAN,DATA1,DATA2 (eth1):
            Status: OK
            Speed: 1GB/s
            Local connections (IPv4): OK
            Local connections (IPv6):
              RPA 1: N/A
              RPA 2: N/A
          WAN (eth0):
            Status: OK
            Speed: 1GB/s
            Local connections (IPv4): OK
            Local connections (IPv6):
              RPA 1: N/A
              RPA 2: N/A
        FC Speed: 8GB/s
        iSCSI Speed:N/A
        Data Link:N/A
        Vendor: Dell Inc.
        Hardware Serial ID: NNGXXXXXXXXXXX
        Volume Connections: OK
        Hardware Platform: Dell Inc. PowerEdge R610 GEN4

Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint CL, RecoverPoint EX, RecoverPoint SE
Article Properties
Article Number: 000021477
Article Type: How To
Last Modified: 08 Jul 2025
Version:  3
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