PowerScale: WebUI frequently logs out when connected using SmartConnect FQDN

Summary: This article summarizes issues when using the WebUI with a SmartConnect zone name.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

NOTE: OneFS 9.4 and later includes the ability to use the SmartConnect zone name to the cluster's WebUI as sessions can move between nodes.

Administrators frequently reenter credentials to maintain WebUI sessions.

When logging into the OneFS WebUI using the SmartConnect zone name, the administrator is asked to reenter credentials. This issue can present in a few ways:
  1. The administrator is unexpectedly returned to the login page when browsing the WebUI
  2. The administrator may be sitting on a page and redirected back to the login page
  3. The administrator may be frequently asked to reenter credentials by the browser
  4. The administrator may enter correct credentials and be redirected almost immediately back to the login page.

Cause

The OneFS WebUI does not support multinode sessions. When connected to a SmartConnect zone name the session may be routed to another node unexpectedly. The administrator may see log messages like the following.

2015-05-05T22:23:41-08:00 <12.3> mycluster-1(id1) httpd[1234]: [error] [client 1.1.1.1] (401) Session is invalid., referer: https://SmartConnectFQDN:8080/OneFS 
​​​​​​​2015-05-06T15:08:53-08:00 <12.3> mycluster-1(id1) httpd[1234]: [error] [client 1.1.1.1] (401) Session is invalid., referer: https://SmartConnectFQDN:8080/OneFS

Resolution

Log in to the OneFS WebUI using an IP address assigned to one node (NOT the SmartConnect IP address). Or utilize a DNS name that points to only one IP address of a node.

In OneFS 9.4 and later, OneFS now features using the FQDN for the WebUI as sessions can move between nodes.

Affected Products

PowerScale OneFS

Products

PowerScale OneFS
Article Properties
Article Number: 000040840
Article Type: Solution
Last Modified: 29 Dec 2025
Version:  5
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