VxRail: Support Plugin Direct-connect Network Requirements
Summary: Network requirements for VxRail support plugin and Internet updates
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Symptoms
VxRail manager support plugin has not had a firewall configured to allow direct connect or support account to log in. In order for dial-homes to be created or access to Internet updates to be obtained, the firewall must be configured.
Cause
Network not configured for support plugin.
Resolution
Firewall and router must allow *.dell.com and *.emc.com over ports 443 and 8443 to VxRail manager's IP for the support plugin to direct-connect without an SCG appliance.
SSL inspection is not permitted to the VxRail manager, it must be excluded from SSL inspection so the VxRail manager detects valid certificates to *.dell.com and *.emc.com
This is the easiest way to configure a network for direct-connect. Otherwise, there is a large list of endpoints that must be allowed, and they are not guaranteed to remain the same.
Article Properties
Article Number: 000354449
Article Type: Solution
Last Modified: 18 Sept 2025
Version: 2
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