How to Troubleshoot 093-XXX Error Codes on the Dell Color Laser Printers

Table of Contents:

1. 093-XXX Error Codes on the Dell Color Laser Printers
2. 093-423, 093-424, 093-425, 093-426 Toner Cartridge (X) is Approaching Replacement Time
3. 093-930, 093-931, 093-932, 093-933 Toner Cartridge (X) has Reached The Replacement Time
4. 093-960, 093-961, 093-962, 093-963 An Unsupported Toner Cartridge (X) is Detected

This article provides information on "How to Troubleshoot 093-XXX Error Codes on the Dell Color Laser Printers"

1. 093-XXX Error Codes on the Dell Color Laser Printers

093-XXX errors on Dell Laser Printers are generally not related to a hardware fault.

Depending on the specific error, they are displayed to advise the customer that there is an issue with the Toner Cartridge.

Please follow the guide below to determine what the issue with the Cartridge is.

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2. 093-423, 093-424, 093-425, 093-426 Toner Cartridge (X) is Approaching Replacement Time

093-423:The Toner Cartridge (Y) is approaching the replacement time - Yellow Toner.

093-424:The Toner Cartridge (M) is approaching the replacement time - Magenta Toner.

093-425:The Toner Cartridge (C) is approaching the replacement time - Cyan Toner.

093-426:The Toner Cartridge (K) is approaching the replacement time - Black Toner.

This is a warning advising you that the Toner cartridge, specified in the message, is nearly empty and has about 20% Toner remaining in the Cartridge.
Please prepare or purchase a new Dell Branded Toner Cartridge from the Dell Website.

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3. 093-930, 093-931, 093-932, 093-933 Toner Cartridge (X) has Reached The Replacement Time

093-930:The Toner Cartridge (Y) has reached the replacement time.

093-931:The Toner Cartridge (M) has reached the replacement time.

093-932:The Toner Cartridge (C) has reached the replacement time.

093-933:The Toner Cartridge (K) has reached the replacement time.

This is a warning advising you that the Toner cartridge, specified in the message, is empty and has no Toner remaining in the Cartridge.
Please prepare or purchase a new Dell Branded Toner Cartridge from the Dell Website.

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4. 093-960, 093-961, 093-962, 093-963 An Unsupported Toner Cartridge (X) is Detected

093-960: An unsupported Toner Cartridge (Y) is detected - Yellow Toner

093-961: An unsupported Toner Cartridge (M) is detected - Magenta Toner

093-962: An unsupported Toner Cartridge (C) is detected - Cyan Toner

093-963: An unsupported Toner Cartridge (K) is detected - Black Toner

To resolve a 093- XXX please try the following:

1. Turn the printer off.
2. Reseat the toner mentioned in the error (Y/M/C/K). For instruction on toner removal and installation for your specific system please check the User Guide.
3. Once toner is re-seated, power the printer back on and check for error.
4. If no error reported try printing a Settings page.
   To Print Settings Page:
   • -> Press the Menu Button on the printer.
   • -> Highlight Reports/List and Select.
   • -> Highlight System Settings or Printer Settings (depending on your specific printer model) and Select.
   • -> The Report should now Print.
5. If the 093-XXX error recurs please try another toner from a working Dell Laser Printer of the same model or from stock (If available).
6. If the error recurs with a working or 2nd toner please confirm that the Toners used are Dell Branded.
   Note: Dell recommend that only Dell Branded Toners are used in Dell Laser Printers as we cannot guarantee compatibility or the print quality on any non Dell toner.
7. If non Dell toners are used please ensure that you have the 'Non Dell Toner' option turned on.
   To turn on this option:
   • -> Press the Menu or Info button on the Printer Operating Panel.
   • -> Scroll down until Admin Menu is Displayed and Select (If there is no admin menu go to next step).
   • -> Scroll down to Maintenance and Select.
   • -> Scroll down to Non Dell Toner and Select to turn it on.
   • -> Re-start Printer for the setting to take effect
   
   Detailed instruction for turning on the 'Non Dell Toner' option for a specific model can be found on your systems User Guide.
8. If toners are Dell branded and error recurs, please contact Dell Technical Support.

If these steps do not correct the problem, please contact Dell Technical Support.

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