PowerStore: System Health Checks detected an ICD Network Connectivity issue

Summary: The System Health Checks validation detected an ICD Network Connectivity issue.

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Instructions

System Health may display a message Following ICD IPs are Non-PINGABLE: < list >. (KB#000196193) in one of the following scenarios:
 

  • Running a System Check using PowerStore Manager (UI) with the Run Upgrade Extensions option:
image.png

Tip: The Profile field displays Upgrade Extensions when the Run Upgrade Extensions option is used to perform a System Check.
 
  • Running a System Check using PowerStore Manager (UI) with the Run System Check option:
image.png

Tip: The Profile field displays Service Engagement when the Run System Check option is used to perform a System Check.
 
  • Running the System Health Service Script (svc_health_check) using an SSH connection:
Note: Output truncated for illustrative purposes. 
[SVC:service@50V1BW2-A user]$ svc_health_check 
Name                          Location Status     Description
ICD Network Connectivity Ch.. node_a   FAILED     Following ICD IPs are Non-PINGABLE:
                                                  fdc6:57df:446a:0:201:446d:5e1e:eae9/64
                                                  fdc6:57df:446a:0:201:4463:2fef:8fd6/64.(KB#000196193)

This above message indicates that the nodes of an appliance do not properly communicate with the Top of Rack (ToR) switch. There is the risk of failure of a software upgrade (NDU) if the cluster is using file (NAS) when this condition is detected. This condition must be corrected before NDU is attempted for clusters using file (NAS).

Note: For clusters that are not using file (NAS), this condition may be ignored.

For information about the proper configuration of initiators, see the Networking Guide for PowerStore T/X Models posted in PowerStore: Info Hub - Product Documentation & Videos.

Affected Products

PowerStore
Article Properties
Article Number: 000196193
Article Type: How To
Last Modified: 13 Jun 2025
Version:  3
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