PowerStore: System Health Check detects unstable paths to ENS24 NVMe expansion enclosure

Summary: The PowerStore system Health Checks detects unstable paths to ENS24 NVMe expansion enclosure.

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Symptoms

The PowerStore health check may fail the indus_drive_paths_check validation, with the following message "Not both paths are readable: <x_x_x> (KB#000212444)"

Example screenshot for System Check:
image.png

Example output for System Health Service Script (svc_health_check) using an SSH connection:

[SVC:service@1234567-A user]$ svc_health_check run -rhc indus_drive_paths_check
Name                               Location  Status     Description
Indus drive paths Check            node_a    Failed     Not both paths are readable: 5_0_0 (KB#000212444)
Indus drive paths Check            node_b    Failed     Not both paths are readable: 5_0_0 (KB#000212444)


SUMMARY Status: Failed
   Passed:      0
   Failed:      2
   Total:       2

Cause

This issue may be caused by an internal inconsistency or by a faulty drive.

Resolution

Contact Technical Support for assistance in resolving this issue. Reference KB # 000212444 for expedited attention and resolution.

Additional Information

For more information about System Health Checks, see KB 000198084 PowerStore: How to use the System Check feature or KB 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.

Affected Products

PowerStore
Article Properties
Article Number: 000212444
Article Type: Solution
Last Modified: 13 Jun 2025
Version:  4
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