PowerStore: Health check detects IOPM V2 modules or Ethernet SLICs not properly activated

PowerStore health checks identify if an IOPM V2 module or an Ethernet SLIC has been detected but not activated. Various services in PowerStore can detect this issue.

For more information about the condition this health check detects see KB 000216965 PowerStore: Incomplete IO module activation results in issues in NVMe expansion enclosure

The issue may be detected and reported as follows:
System Check detection of the issue:

• "There are front end ports without net devices. (KB#000216558)" - for IOM/SLIC issues identified by System Check
• "SAS ports are found while IO Personality Module V2 is present. (KB#000216558)" - for IOPM issues identified by System Check.

Pre-Upgrade Health Check (PUHC) detection of the issue:

• "off_release_iom_activation_check (off_release_iom_activation_check)"
• "IO Personality Module or SLIC not activated."

Alert raised by health check in the RxDefinitions package:

• Alert Text: "IOPM V2 modules or Ethernet SLICs have not been properly activated. KB# 000216558"
• Error Code: 0x03700103
• Alert ID: POWERDOCTOR_ISSUE_MAJOR

Below are examples demonstrating health checks conducted in various scenarios:

• Running the Pre-Upgrade Health Check (PUHC):
   

  

• Invoking the System Check:
   

• Running the System Health Service Script (svc_health_check) using an SSH connection.

  [SVC:service@ABCDEF2-A ~]$ svc_health_check run -rhc iom_activation_check
  Name                               Location  Status     Description
  IOM/IOPM activation check          node_a    Failed     There are front end ports without net devices. (KB#000216558)
   
   
  SUMMARY Status: Failed
     Passed:      0
     Failed:      1
     Total:       1

• Alert raised by RxDefinition:
  

The condition can occur in the following cases:

• Activation began before replacement but did not complete.
• Activation was completed, but the wrong module was activated.

As a result of this condition, the following may occur:

• It may not be possible to map volumes to a host.
• It may not be possible to connect NVMe expansion enclosure (ENS24) to IOPM V2.

To resolve this issue, contact technical support for assistance. Reference this KB for expedited attention and resolution.

The health checks of this Article are implemented by thin packages that must be manually installed.

• For more information about System Health Checks, see Article 000198084 PowerStore: How to use the System Check feature or Article 000192601 PowerStore: How to Check the Health of the Cluster Before Software Upgrade Using Pre-Upgrade Health Check and System Check.
• For more information about RxDefinitions, see 000193518 PowerStore: Landing for Page RxDefinitions Issues for a complete list of RxDefinitions.