Applications displaying squares and "random" characters instead of text after enabling System Data Encryption

Summary: This article provides information about applications displaying squares and "random" characters instead of text, after enabling System Data Encryption (SDE).

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Encryption

Affected Versions:

  • v8.12 and 8.13

On-screen text can be displayed as squares or other random characters. This occurs when using a non-Latin script and language, such as Arabic, when System Data Encryption (SDE) is also enabled.

On-Screen text appears as squares and other random characters
Figure 1: (English Only) On-Screen text appears as squares and other random characters

Cause

Not Applicable

Resolution

Work around:

Reboot the computer.

Resolution:

Upgrade the client to v8.15 or later or apply the following exclusion to the SDE Encryption rules for the affected device:

-^3C:\Windows\Globalization

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000124728
Article Type: Solution
Last Modified: 11 Apr 2024
Version:  9
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