PowerStore Alerts: Upgrade In Progress - PowerStoreOS cluster upgrade failed and rolled back

Summary: PowerStoreOS cluster upgrade failed and rolled back, the cluster is restored to its previous working state.

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Symptoms

The PowerStoreOS cluster upgrade failed for unknown reason and the upgrade has rolled back successfully.

Alert ID NDU_UPGRADE_IN_PROGRESS_UPDATE_FAILURE_WARNING
Alert Text Software update for package %(ndu_software_package_name) failed and was rolled back successfully.
Error Code 0x01500A07

 

Cause

When an issue is detected during the cluster rollback window of PowerStoreOS upgrade, the cluster upgrade rolls back automatically to keep the system stable and prevent service disruption. 

 


 

Resolution

By design, this alert indicates that the NDU has successfully rolled back.
This means that the cluster is ready for another NDU attempt. However, it is recommended to perform additional steps to help ensure a successful upgrade.
Install the latest compatible PowerStore Health Check (SHC) Package for details see KB# 000183630 PowerStore: How to Prepare for a PowerStore Non-Disruptive Upgrade

 

Before the next NDU attempt:

  1. Run System Health Check (SHC) and Pre-Upgrade Health Check (PUHC).
  2. Address any errors, alerts, or failures identified during the checks.
  3. Once all issues are resolved and all system checks pass, proceed with the NDU retry.

 

Additional Information

 If NDU issues persist - contact Dell Technical Support for assistance.

Reference KB# 000383371 for expedited service.

Affected Products

PowerStore
Article Properties
Article Number: 000383371
Article Type: Solution
Last Modified: 08 Dec 2025
Version:  2
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