Dell Data Protection Server Services Peak at 100% During Vulnerability Scans

Summary: Services peak at 100% during vulnerability scans in Dell Data Protection Enterprise Edition or Virtual Edition.

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Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Virtual Edition

External vulnerability scans use multiple ciphers exploits against open ports to determine potential service susceptibility. These scans may cause Dell Data Protection server CPUs to peak at 100%, resulting in service failures.

Dell Data Protection server service logs record these various connection attempts:

2014-03-16 22:12:40,318 WARN org.eclipse.jetty.server.CookieCutter [qtp871389427-83] - java.lang.IllegalArgumentException: Cookie name "5/*%7Cpass" is a reserved token
2014-03-16 22:15:39,366 WARN org.eclipse.jetty.io.nio.SslSelectChannelEndPoint [qtp871389427-82] - 157.126.223.250:43063 javax.net.ssl.SSLException: Unsupported record version Unknown-4.0

2014-03-16 22:15:39,366 WARN org.eclipse.jetty.io.nio.SslSelectChannelEndPoint [qtp871389427-84] - 157.126.223.250:43065 javax.net.ssl.SSLException: Unsupported record version Unknown-4.153

2014-03-16 22:15:44,945 WARN org.eclipse.jetty.io.nio.SslSelectChannelEndPoint [qtp871389427-83] - 157.126.223.250:43341 javax.net.ssl.SSLException: Unrecognized SSL message, plaintext connection?

2014-03-16 22:15:45,882 WARN org.eclipse.jetty.io.nio.SslSelectChannelEndPoint [qtp871389427-82] - 157.126.223.250:43427 javax.net.ssl.SSLException: Unsupported SSL v2.0 ClientHello

2014-03-16 22:16:29,992 WARN org.eclipse.jetty.io.nio.SslSelectChannelEndPoint [qtp871389427-93] - 157.126.223.2
50:48333 javax.net.ssl.SSLException: Unsupported SSL v2.0 ClientHello

2014-03-16 22:17:18,773 WARN org.eclipse.jetty.io.nio.SslSelectChannelEndPoint [qtp871389427-87] - 157.126.223.250:58828 javax.net.ssl.SSLHandshakeException: bad handshake record MAC

Cause

Not Applicable

Resolution

In order to prevent Dell Data Protection server services from failing upgrade:

  • Dell Data Protection | Enterprise Edition Server to v8.3.1 Rollup Patch 3 or later
  • Dell Data Protection | Virtual Edition Server to v8.5.0 or later

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129394
Article Type: Solution
Last Modified: 04 Jan 2024
Version:  10
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