Dell Security Management Server Virtual failure during upgrade
Summary: An Error is received during an update of Dell Security Management Server Virtual (formerly Dell Data Protection | Virtual Edition).
Symptoms
Affected Product:
- Dell Security Management Server Virtual
- Dell Data Protection | Virtual Edition
Cause
Not Applicable
Resolution
During an upgrade of Dell Security Management Server Virtual you may see a failure indicating to call support similar to this:
Figure 1: (English Only) Dell Security Management Server Virtual failure
The user receives a second error indicating to contact your System Administrator:
Figure 2: (English Only) Update installation failed message
To proceed with the update, ensure that there are no uncommitted policies in the Dell Security Management Server Virtual.
For information about committing a policy, reference How To Modify Policies on the Dell Data Protection Server.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.