Avamar: UI display is unreadable due to the Roboto Font

Summary: Avamar: UI display is unreadable due to the Roboto font.

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Symptoms

The Avamar UI is unreadable:


MCS UI Unreadable character set 

Cause

Avamar uses an old version of the Roboto font.

Resolution

Workaround #1:

1. From the workstation where the Avamar UI is installed, go to the fonts in the control panel. 

2. Delete the Roboto font.

3. Download the new Roboto font from https://fonts.google.com/specimen/Roboto (external link) and install it.

The issue should now be resolved, and the UI font should be displayed correctly. 

 

Workaround #2:

1. On the Administrators Personal Computer, edit the following file: c:\Users\{USER_NAME}\.avamardata\var\mc\gui_data\prefs\mcclient.xml

2. Make the following changes:

From: 

entry key="roboto_font_enabled" value="true"

To:

entry key="roboto_font_enabled" value="false"
 
Note: If the above flag does not exist, manually add it.
 
 

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000060433
Article Type: Solution
Last Modified: 13 Oct 2025
Version:  6
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