PowerEdge: OpenManage Enterprise License Does Not Show Newly Installed Licenses on a iDRAC

Summary: Recently installed licenses on a Dell iDRAC device may not show immediately in OpenManage Enterprise. This affects OME plugins that rely on Advanced and Advanced+ licenses.

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Instructions

Scope:

Devices discovered and inventoried in OpenManage Enterprise (OME) reflect the information available as of the last successful inventory. A newly installed DRAC license on a PowerEdge device may not reflect immediately on OME. OME plug-in licensed features are not available if OME has not detected the new capabilities of the device.
 

Solution:

Confirm that the DRAC has the proper license installed:  

  • On a Dell iDRAC9 and later, this is seen on the iDRAC Web interface > Configuration > Licenses. Click the + sign and confirm that the proper license is installed. 
  • On a Dell iDRAC8, the license is seen on the iDRAC Web interface > Overview > Server > Licenses. Click the + sign and confirm that the proper license is installed. 

In the OME Web Interface, go to Device, click the Device Name > Hardware > Licenses. Confirm that the licenses match the licenses that are installed in the DRAC. If the licenses are not synchronized, the following steps allow reinventory to detect the new licenses. 
 

Note: By default, OME runs an inventory task every 24 hours.

 

  1. From the OME devices page, click System > Inventory > Run inventory on Device. Wait for the operation to complete. 
  2. From the OME devices page, click System > Discovery > Onboarding and provide the Device Credentials. Wait for the operation to complete. 

If the above steps do not resolve the issue, try the following steps on one or more devices to force synchronization. 

  1. From the OME devices page, click System > More Actions > Delete the Device.  
  2. Reboot the iDRAC on the device.
  3. From the OME devices page, click Discovery > Discover Devices, and provide the IP and credentials for the DRAC. 
  4. From the OME devices page, click System and > Discovery > Onboarding and provide the Device Credentials. Wait for the operation to complete.
  5. Verify in OME that the Device View > Hardware > Licenses reflects the DRAC licenses.

A successful inventory of the device in OME extends the capabilities to OME plugins such as OMEVV. 

Affected Products

Dell OpenManage Enterprise, OpenManage Enterprise Integration with Microsoft SCOM, OpenManage Enterprise Integration with Microsoft SCVMM and MECM, Dell EMC OpenManage Enterprise, OpenManage Enterprise Operations Manager , OpenManage Enterprise VMM and Configuration Manager, OpenManage Enterprise Integration for VMware vCenter ...

Products

OpenManage Enterprise Services, PowerEdge XR2, Poweredge C4140, PowerEdge C6420, PowerEdge C6520, PowerEdge C6525, PowerEdge C6615, PowerEdge C6620, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R340, PowerEdge R350, PowerEdge R360 , PowerEdge R440, PowerEdge R450, PowerEdge R540, PowerEdge R550, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R840, PowerEdge R860, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE8545, PowerEdge XR11, PowerEdge XR12 ...
Article Properties
Article Number: 000212902
Article Type: How To
Last Modified: 06 Jan 2025
Version:  5
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