Dell Encryption Personal Backup Best Practices

Affected Products:

• Dell Encryption Personal
• Dell Data Protection | Personal Edition

Not Applicable

Dell Encryption Personal (formerly Dell Data Protection | Personal Edition) backup recommendations:

• Encrypted data must be backed up while its owner is logged in to the computer; if there is machine-encrypted data, one of its owners, must be logged in.
  • Encrypted files that are backed up to an unencrypted location results in an unencrypted backup.
• Some USB 3.0 drives appear to the operating system to be internal drives and cannot be used.
  • If you use a USB 3.0 drive and Windows registers it as an internal drive, use a network location or USB 2.0 drive for backup.
• The Volume Shadow Copy Service provides the backup infrastructure for Microsoft Windows operating systems and a mechanism for creating point-in-time copies of data known as shadow copies.
  • Although Dell Encryption is compatible with other file backup mechanisms, it is not fully compatible with the Volume Shadow Copy Service and may cause log files to fill quickly and use more than normal CPU resources.
• System Restore is not a full backup or restore utility. The following are restored when using System Restore:
  • Registry
  • Profiles
  • COM+ database
  • WFP.dll cache
  • WMI database
  • IIS Metabase
• The File types that System Restore monitors can be found here: Monitored File Name Extensions
  • Using System Restore on any of these files encrypted by Dell Encryption can potentially cause corruption.
  • Backup and restoration of Shield-encrypted files should be done at the folder level and not on an individual file basis.
• In the Security Console, the Backup and Restore feature are described as providing data backup and restore functions but is related to backup and restore of Password Manager Data.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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