How to create a Library dump (Servicedump) from a TL2000/TL4000 tape library via the web interface

Summary: How to create a Library dump (Servicedump) from a TL2000/TL4000 tape library via the web interface

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Symptoms

Logs are records of events that occur on a system, either by a user or by a running process. They help track what happened and troubleshoot issues if they occur. Please follow the instructions below to  create a Library dump, also known as a Servicedump, from a TL2000/TL4000 tape library via the web interface.

  1. Connect to the library via the web interface and sign in.

    Standard user: admin
    Standard password: secure

    SLN313986_en_US__1TL2k-4kDump1


     

  2. Open with the + the functions beneath in Service Library.

    SLN313986_en_US__2TL2k-4kDump2


     

  3. If firmware 6.60 up to C.30 is installed, go to View Logs and Save Service Dump.

    SLN313986_en_US__3TL2k-4kDump3

    If Firmware D.10 or newer is installed, go to Save Library Dump and Save Service Dump.

    SLN313986_en_US__4TL2k-4kDump4

 

Cause

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Resolution

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Affected Products

PowerVault TL2000, PowerVault TL4000
Article Properties
Article Number: 000144343
Article Type: Solution
Last Modified: 07 Oct 2021
Version:  4
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