How to use Self-Dispatch service for your PowerEdge server

Summary: This article explains how to request a Parts Only/ Parts and Labor service for PowerEdge servers over dell.com/support page.

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Instructions

For detailed information about how to request a Parts Only service, check the Parts Only Process or watch the following video.

 

For detailed information about how to request a Parts and Labor service, check the Parts and Labor Service or watch the following video.

 

Frequently Asked Questions

  1. What are the supported parts?

    Hard Drive, Solid State Drive, Memory

  2. What are the supported products?

    All PowerEdge server models

  3. How can I check my order status?

    You receive an email with your order status tracking information once the request is submitted.

  4. What are the supported logs?

    To use the self-dispatch service, you must provide the SupportAssist Collection logs(commonly known as TSR).

  5. Can I self-dispatch for the Same Business Day?

    You can use the Self-Dispatch to order parts only for the Same Business Day. If you require an onsite technician for the same business day, you are redirected to one of our support engineers to arrange details.

  6. What regions are supported for the services?

    US only

  7. How can I access the Contact Us Page?

    Click the link here to access the Contact Us Page.

 

Affected Products

PowerEdge
Article Properties
Article Number: 000226877
Article Type: How To
Last Modified: 26 Aug 2024
Version:  4
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